Job Description

Service Manager

Location:

Liverpool

Salary:

Up to 48,000 per annum (Depending on Experience)

Hours:

35 hours per week

About the Role

We are seeking a dedicated and experienced

Service Manager

to lead and manage a specialist service supporting individuals with acquired brain injuries. You will oversee all operational aspects, ensuring the highest standards of care, compliance, and service delivery, while leading a multidisciplinary team to achieve excellent outcomes for service users.

This role requires a hands-on, dynamic leader who can balance people management, regulatory compliance, and business development to maintain and grow a high-quality service.

Key Responsibilities

Provide strong leadership and management support to the multidisciplinary team. Oversee service operations, ensuring full compliance with relevant legislation and standards. Manage recruitment, training, supervision, and staff performance. Set and monitor budgets, ensuring financial sustainability. Maintain high standards of care and service user involvement in assessments and support plans. Promote and develop the service through business planning and external partnerships. Lead and participate in review processes, audits, and meetings. Ensure safeguarding, health, and welfare standards are met at all times. Participate in on-call systems and provide out-of-hours support when required.

About You

QCF (NVQ) Level 5 in Health and Social Care or equivalent qualification. Strong understanding of statutory requirements and CQC standards. Proven experience managing residential or specialist care services. Skilled in leading, supervising, and developing teams across disciplines. Experience managing budgets, performance, and operational priorities. Excellent communication, organisation, and leadership skills. Flexible approach with willingness to work unsociable hours if needed.

Rewards & Benefits

Competitive salary of up to

48,000 per annum (DOE)

38 days annual leave (including bank holidays) Option to buy or sell up to 5 days annual leave Health Cash Plan Employee Assistance Programme (EAP) Group life assurance Pension scheme Free parking Long service and staff awards Ongoing training and professional development
Job Types: Full-time, Permanent

Pay: From 48,000.00 per year

Benefits:

Company pension Employee discount Flexitime On-site parking Referral programme Store discount
Work Location: In person