Job Description

Are you ready to use your leadership skills to help end homelessness and support people in rebuilding their lives?

We're looking for a passionate and driven

Service Manager

to lead our team at

Birkenhead Street

, a 31-bed hostel in Camden offering 24-hour supported accommodation to single adults. This is a unique opportunity to shape a service that puts people first, working in a trauma-informed and person-centred way.

What You'll Be Doing

As Service Manager, you'll be at the heart of the service, responsible for both strategic development and day-to-day operations. You'll lead, motivate and support a dedicated team including a Deputy Manager, Project Workers, Duty and Night Staff, Cleaners, and locums. In addition to:

Manage the service rota and ensure smooth operational delivery. Build strong partnerships with external agencies to enhance outcomes for residents. Champion inclusive support, including working closely with the Women's Safe Space to address the specific needs of female residents. Ensure the service meets contractual obligations and reflects best practice. Continuously review and improve service delivery in line with St Mungo's policies. Support residents with high-quality, strengths-based care and advice tailored to their goals. Monitor budgets and provide insightful reports using both quantitative and qualitative data.

About You

We're looking for someone who is a confident and compassionate leader with experience in hostel or service management, as well as:

Skilled in communication, problem-solving, and emotionally intelligent leadership. Committed to continuous improvement and passionate about making a difference. Able to navigate complex challenges and maximise available resources to support residents.

We'd always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we'll let you know!


We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.


When you're ready to apply click the 'Apply Now' Button to start your online application form.

Closing date: 10am on 2nd September 2025

Interview and assessments on: 12th September 2025

At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.


3 Thomas More Square, Tower Hill, London, E1W 1YW

Telephone: 02038566000