Job Description

About Us:

We are an award winning car dealership based in Magherafelt, we are known for offering quality vehicles and excellent customer service. We're looking for a reliable and organised individual to oversee the smooth, efficient, and profitable running of our service department.

Job Overview

We are seeking a dynamic and customer- focused Service Manager to lead our service department. The successful candidate will oversee daily operations, ensure high levels of customer satisfaction. This role offers an excellent opportunity for individuals with strong leadership skills, mechanical knowledge, and a passion for delivering exceptional service. The Service Manager will be responsible for managing staff, maintaining service standards, and ensuring smooth workflow within the team. A background in customer service is essential to succeed in this position.

Responsibilities

Lead and motivate the service team to achieve operational excellence and outstanding customer experiences. Oversee daily service operations, ensuring timely and efficient delivery of services. Ensure all team members adhere to health and safety regulations and company standards. Provide training and development opportunities to staff to enhance their skills and performance. Handle customer enquiries, complaints, and feedback professionally, aiming for swift resolution. Monitor service quality metrics and implement improvements where necessary. Coordinate with other departments to ensure seamless service delivery.

Experience

Proven experience in a supervisory or managerial role within a service environment. Strong mechanical knowledge relevant to the industry's equipment or products. Excellent customer service skills with a focus on building long-term client relationships. Previous leadership experience that showcases organisational skills and team management capabilities. This role is ideal for motivated individuals who thrive in fast-paced environments, possess excellent communication skills, and are committed to delivering top-tier service standards.
If you are an enthusiastic individual looking to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for this exciting opportunity.

A competitive comprehensive package dependent upon experience

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Work Location: In person