Job Description

Are you ready for a new challenge where your leadership can change a life?





At Avenues, we believe in doing things differently. We support people to live the lives they choose and we're now looking for a Service Manager to lead 2 of our local services in Margate, Kent. Across both services, the people we support have complex needs, challenging behaviors, autism, some communication needs and dysphagia. Within both services, there are both male and female service users with a mix of male and female staff.



Both services are in central Margate with good transport links and a range of shops in the local vicinity. Beresford Gardens is located 2 minutes from Palm Bay and within a short walk to the sea front. Upper Dane is close to all amenities and within a short walk to the local town.



This is your chance to step into a person-first, values-led role where every decision you make, every improvement you lead, and every smile you inspire has real meaning.



This is not your average support role, it's about building trust, understanding unique communication styles, and creating opportunities for someone to grow, explore their world, and feel truly understood.

What makes this role special?

You'll lead a skilled team who are passionate about making a difference. You'll have the autonomy to shape the service around the person's needs and ambitions. You'll work in a collaborative environment with family and professionals who are fully invested. You'll be backed by an organisation that puts people before profit--always.

What

you'll be

doing?

Lead and inspire your team to deliver person-centered, empowering support. Use Positive Behaviour Support (PBS) and Active Support to promote independence. Manage all operational elements: rotas, safeguarding, support planning, compliance, and more. Build strong, positive relationships with families, advocates, and local services. Champion a culture of dignity, respect, inclusion, and high expectations.

Who we're looking for

You're not just a manager, you're a mentor, motivator, and advocate. We're looking for someone who:


Has a genuine desire to help, develop and maintain high quality service provision for the people we support in this service appropriate to their assessed needs. Leads by example and believes in growing others through coaching and support. Is confident in managing risk, safeguarding, and compliance. Holds (or is working toward) a Level 3-5 Health & Social Care qualification.

Desirable for the right candidate to hold a full UK driving license and access to a vehicle holding business insurance.

Most of all, cares deeply and brings energy, warmth, and heart to everything they do.

Why Join Us?

A chance to lead something meaningful, personal, and rewarding. High-quality training and ongoing development opportunities. Support from a strong, connected leadership team. Paid annual leave (pro rata). Flexible working options and a healthy work-life balance. Great benefits: Enhanced DBS paid, shopping discounts, pension, wellbeing support, and more.

If you're looking for a career-defining role where you can lead with purpose, grow a team, and be the reason someone lives life more fully, then we want to hear from you.



Even if you don't tick every box, if your values align and your hearts in the right place, we'll help you grow the rest.



As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.