Job Description

Salary range: 68,427 - 76,588 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Willesden Library, Civic centre and other locations from time to time

Lead Change. Shape Futures. Support Families.

At Brent Council, we are committed to ensuring every child and family has the opportunity to thrive. In line with the Government's ambitious Families First agenda, we have undertaken a major redesign of our family support services.
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.


The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
This has led to the creation of integrated Family Support teams that combine the expertise of social workers and early help practitioners, alongside dedicated Child Protection and Court teams -- all working together to provide seamless, child-centred support.


Your Opportunity to Lead Brent's Family Support Transformation


We are seeking an experienced, passionate and committed Service Manager to lead and oversee the MASH Team / Brent Family Front Door and these multi-disciplinary teams. You will play a crucial role in delivering high-quality, timely support to children and families, ensuring that our services meet and exceed the expectations set out in the Families First agenda.

The Role

As Service Manager, you will:
Provide strategic and operational leadership across one Family Support team and one Child Protection and Court team and the MASH (Multi-Agency Disciplinary Team), ensuring consistent delivery of excellent social work practice. Oversee assessments and interventions, ensuring they are timely, thorough, and informed by the latest research and best practice. Lead service development by embedding the redesigned multi-agency approach, fostering innovation, and strengthening collaboration with key partners such as health services, education, the police, and voluntary sector organisations. Ensure compliance and performance management, meeting key performance indicators and regulatory requirements while managing budgets effectively to deliver services within agreed financial limits. Chair and contribute to key decision-making forums, including the Entry to Care Panel, providing leadership and oversight on critical cases and safeguarding concerns. Support your teams' professional development through excellent supervision and performance management, motivating staff to achieve their best. Promote equality, diversity, and inclusion in all aspects of service delivery, ensuring that our families receive fair and equitable support. Deputise for the Head of Service as needed, representing the service in senior meetings and across the council.

The Person

In addition to being committed to providing the best possible outcomes for our young people and their families, you will have:

Significant post-qualifying experience with a proven track record in social work management, preferably within child and family services.
Strong leadership skills, capable of managing multiple teams and complex caseloads under pressure. Excellent communication and interpersonal skills to build supportive, positive cultures within your teams and foster collaborative relationships with external partners. Effective performance management abilities, with experience in supervision, appraisal, and addressing performance issues constructively. Sound financial management skills to oversee budgets and ensure cost-effective service delivery. A commitment to the principles of the Families First agenda and a clear vision for multi-agency working to improve outcomes for children and families. Resilience, adaptability, and a problem-solving mindset in a fast-paced, demanding environment.

Application Process

Ready to Lead the Future of Family Support?


If you are a skilled, visionary leader who wants to make a tangible difference in the lives of Brent's children and families, we want to hear from you.

For an informal discussion about the role, please contact:

Princess Omega Fortes, Head of Service: 📧 princess.fortes@brent.gov.uk


Apply now to join Brent Council and be a key part of our Families First vision. Your leadership will help transform lives!

Why join us?

We know people achieve their best when they feed valued. At Brent, you'll benefit from:


Up to

33 days annual leave

(depending on length of service) plus bank holidays

Excellent pension

with generous employer contributions (LGPS)

Hybrid and flexible working options

available for most roles

Supportive family-friendly policies

for parent, guardians, and carers

Health and wellbeing support

, including access to eye test support and a 24/7 Employee Assistance Programme

Financial support

such as education sessions, childcare deposit loans, and season ticket loans

Travel perks

including Zipcar access, affordable parking nearby, a Cycle to Work scheme, and great onsite facilities

Learning and development opportunities

to help you grow your career

Access to My Brent Rewards

with exclusive discounts on shopping, travel, leisure, and entertainment
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested in this role, we advise that you apply as soon as possible.

Closing date:

12 February 2026 (23:00)

Additional Information

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.


We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.


As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us.