Job Description

Service Manager
Who are we:
The National Autistic Society is here to transform lives, challenge perceptions and build a society that works for autistic people. We support people to understand their diagnosis and how this may impact on their life and the lives of those around them. Our residential services provide accommodation and support for autistic adults 52 weeks a year, 24 hours a day in urban and rural settings. We also provide supported living services for autistic adults who need extra help to live in their own homes or within our accommodation, whether as tenants or owner occupiers, living alone, or with others.
Visit our website to find out more about who we are and what we do:
Who we are looking for:
We are looking for a Service Manager with the passion to work with our fantastic team in East Anglia Community and Residential services, based in and around Mildenhall. The services consist of 1 residential and 4 supported living homes. The services are registered with the Care Quality Commission.
Being a Service Manager takes leadership skills, patience and commitment. But working with autistic people gives so much more in return.
You will be responsible for leading the outstanding care and management of all aspects of your respective service, ensuring individual outcomes are met for the people we support; maintaining quality of service and striving to grow and develop the services, adapting to changing needs.
You will ensure that the needs of adults with autism are assessed, identified and met through careful programme planning and behaviour support; manage an agreed budget to provide an efficient, viable service; supervise and manage staff performance and coordinate positive, collaborative liaison with external agencies, multi-disciplinary teams and health professionals.
The philosophy of the services endorses the person-centred planning approach, promotes each person's strengths and skills and the growth of individuals to their maximum potential. A positive, pro-active and flexible approach will be required.
Experience of managing a team is absolutely essential.
Must hold a SVQ Level 5 or equivalent.
This advert is for a permanent full-time position for 37 hours per week. The salary for this position is between 30,000 and 35,000 per annum.
What we can offer you:

• Auto-enrolled Pension Scheme

• 33 days annual leave (incl. Public Holidays) with the option to buy or sell annual leave every year

• Excellent induction, training and development programme including training about autism

• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!

• Healthcare Cash Plan (for permanent staff members)

• Life Assurance at 2 x base salary

• A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)

• Access to a 24-hour Employee Assistance Programme & counselling programme

• Free access to the Headspace App - a global leader in mindfulness and you can enrol up to three friends or family members for free!

• Eligibility for a Blue Light Card

• Enhanced overtime. Additional payments for sleep-in and on call

• Join the Team Scheme - Refer a friend and receive 200

Where you will be working:
Mildenhall, East Anglia
About our application process:
When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
For more information about this job please contact Lee Lomax at
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
To protect our autistic adults, all staff are required to have a criminal background check.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer. INDAS

Skills Required