Job Description

The Role

Fortem Solutions are currently recruiting for a passionate and driven Service Manager to join our team on a permanent basis. This position is ideal for someone who is confident, driven and passionate to succeed

The Company

Fortem Solutions are a nationwide business specialising in the Social Housing sector. We provide Repairs & Maintenance, Retrofit, Capital Works and Decarbonisation workstreams within Local Authorities and Housing Associations.

Duties & Responsibilities

As the Service Manager you will lead a team of Planners and Customer Service Advisors who are responsible for planning and scheduling our tradespeople's diaries, all whilst keeping residents informed of appointments and status of jobs. You will be driving service delivery to meet, or exceed, KPI targets such as attending jobs within service level agreements, meeting first time fix, reducing travel time and providing an excellent customer service to all stakeholders. A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the 'One Team' culture is embedded between the SmartHub team and the branch who deliver the service and the Fortem culture, values and behaviours are continuously promoted and practiced within the team.

What You Will Need

Essential: o Excellent communication, engagement and influencing skills o Experience of workforce electronic scheduling systems o Excellent planning and data interrogation skills o Positive proactive attitude o Experience of managing teams o Proven strong leadership skills o Excellent dispute resolution skills o Appropriate qualifications including GCSE English & Math's or equivalent o IT literate (Microsoft Office) o Professional approach with high standards o Full UK Driving Licence Desirable: o Experience of working in the Housing Sector o City and Guilds to appropriate level or equivalent experience o Understanding of /Experience of working with PDA's o Knowledge of Health & Safety legislation, and statutory requirements in relation to the role

Benefits

o 25 days annual leave + bank holidays + your birthday off o Pay review every January o 26 weeks full pay maternity leave o 8 weeks full pay paternity leave o Discounted gym memberships at national and local gyms o Up to 3,000 colleague referral fee o Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Who We Are

We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community

Job Reference: FOR04135