Job Description

Job Summary

Gilkes is seeking an experienced Service Manager to lead our team of Field Service Engineers and Technicians. This role supports the UK hydro aftermarket, ensuring exceptional service delivery and operational excellence.

Based in Scotland, the ideal candidate will be customer-focused with a strong commitment to service excellence. You will have experience managing remote teams across multiple sites and be comfortable travelling throughout Scotland and occasionally to other UK locations. Flexibility to work evenings or weekends as required by operational demands is essential.

Responsibilities

Oversee scheduling & resource planning Delivering completion of service calls & installations Ensure compliance with health, safety & quality standards Develop & implement service strategies to improve efficiency & reduce downtime Act as a primary point of contact for escalated customer issues Collaborate with internal departments (e.g. sales, logistics, technical support) to ensure seamless service delivery Conduct regular field visits & audits to maintain service standards Recruit, train & mentor new team members

Requirements

Proven experience in a field service or operations management role Strong leadership & team management skills Excellent problem-solving & decision-making abilities Strong communication & interpersonal skills Proficiency with service management software & reporting tools Full UK driving licence
Relevant engineering qualifications would include:

HNC/HND Degree

All applicants must have the right to work in the UK.

Job Types: Full-time, Permanent

Pay: 49,828.00-67,701.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme Life insurance Sick pay
Work Location: In person