Job Description

We're looking for a Service & Workshop Manager to join our Salisbury branch - a fantastic opportunity for an experienced Service Manager who still likes to keep a hand on the tools, or an Engineer who's ready to take that next step into management. This is an exciting time for us as we're about to move to a new branch in the area that provides the opportunity for business growth.

If you've got a mechanical mindset, strong people skills and a friendly, professional approach to customer service, we'd love to hear from you.

This is a full-time role, Monday to Thursday, 7.30am to 4.30pm and Friday 7.30am to 4pm. A company vehicle will also be provided.

What You'll Be Doing

As Service & Workshop Manager, you'll play a key role in keeping our plant and groundcare workshop running smoothly. You'll manage a small team of 2-3 engineers, support their training and development, and help create a motivated, skilled and safe working environment.

Your time will be split roughly 70% office-based and 30% workshop, giving you the chance to stay close to the tools while also driving performance.

Key responsibilities include:

Working with our team to guide jobs from initial call to final invoice. Managing customer enquiries and expectations with confidence and clarity. Prioritising workload and ensuring the workshop hits its monthly financial targets. Overseeing warranty accounts and ensuring accurate processes are followed. Maintaining strong communication between the workshop, parts and sales teams. Leading regular catch-ups, promoting high standards of housekeeping and compliance. Supporting the growth and development of your engineering team. Completing a variety for servicing, repairs and PDI work on smaller plant machinery.
Full product and manufacturer training will be provided, so you'll be well supported as you step into the role. You'll also receive mentoring from one of our most experienced Managers.

What We're Looking For

Outstanding administration and communication skills. A sound working knowledge of machinery. The ability to juggle multiple jobs while staying calm under pressure. Comfortable with IT systems and open to learning new ones. Great attention to detail and the confidence to use your initiative. Experience in a similar role orengineering experience with the ambition to step up. Background in Construction or Commercial machinery is important.

Package Description

As a Service Manager & Engineer, you will be part of our welcoming and supportive team. You will become a valued member of the Lister Wilder family, receiving access to exclusive rewards and benefits including:

A salary package of up to 40, 000 per annum Company bonus scheme Company pension scheme Life Assurance of 25,000 23 days Annual Leave plus all Bank Holidays, which increases with service plus a day off on your birthday after qualifying period. Free on site-parking Membership of Network Benefits, giving you access to discounts on everyday purchases like grocery shopping and clothing retailers as well as holidays and days out. Access to our Employee Assistance Programme offering help with your mental and physical wellbeing when you need it along with a host of other support, including financial and legal advice services and counselling. Enhanced Sickness pay based on length of service. Cycle to work scheme. Free mortgage and home buying advice. Social events with your team and the whole Lister Wilder family. Extensive company training.

About The Company

Established in 1947, Lister Wilder is proud to remain a wholly owned family business committed to providing an unparalleled end-to-end service for all machinery and equipment needs in Agriculture, Groundcare, Construction and Arboriculture.

A friendly, family business that's home to some of the UK's finest machinery franchises (we are the UK's largest Kubota Dealership) and all supported by the most knowledgeable Sales, Parts and Service teams in the country.

We like to think we live up to our reputation as an award-winning, professional machinery and service provider. We believe this boils down to our dedicated team of almost 200 people who always go the extra mile to deliver, our experience that stretches over 70 years and our extensive product portfolio.

As members of the Armed Forces Covenant, we are proud to support and welcome applications from service leavers, ex-military personnel and forces family members.

We are also accredited members of the Living Wage foundation - a movement of businesses, organisations and people ensuring that everyone can earn a wage that meets their everyday needs.

About Your Application

Sometimes our roles can be very popular, and therefore we reserve the right to close applications earlier than the date shown. If you're keen to join our team, we'd love to hear from you as soon as possible.

By applying for this job, we'll need to gather information about you. If you would like to know more about how we use your information, please review the privacy policy on our website.

Note for Recruitment Agencies

Thank you for your interest in working with us however, for most of our vacancies we are able to cover our recruitment needs in-house. If you would like to submit your information, please email careers@listerwilder.co.ukand we will be in touch if assistance is required.

Job Types: Full-time, Permanent

Pay: Up to 40,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Referral programme
Application question(s):

What is your availability to start?
Work authorisation:

United Kingdom (required)
Work Location: In person