Job Description

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Service Manager - Transition & Change

Job Requisition ID: 32958
Job Closing Date: 05/01/2026
London, GBR, W1A 1AA
| Salford, GBR, M50 2QH
JOB DETAILS
JOB TITLE: Service Manager - Service Transition & Change
JOB REF: 32958
JOB BAND: C
CONTRACT TYPE: Full-time / Fixed-term Contract 6 months
DEPARTMENT: Technology Operations - Service Management
LOCATION: London/Salford - Hybrid remote working
PROPOSED SALARY RANGE: Up to 43,000 p/a depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
Interview process
Virtual interview - approx. one hour of process and values-based questions.
Interviews due to commence Jan 2026 (this may be subject to change)
PURPOSE OF THE ROLE
The Service Delivery and Compliance team sits at the heart of Technology Operations. We support the BBC's output by providing a range of Service Management functions across a broad variety of technologies. What you do will have an impact on an audience of millions across the globe. Working closely with our digital product teams, broadcast engineers, and production teams, you will gain a unique insight into how the BBC operates behinds the scenes.
We work in a complex technology environment with both internal and external suppliers and stakeholders. Balancing delivery and operational needs will provide a high degree of challenge for an experienced Service Manager to collaborate on and manage requirements that meet the best interests of BBC audiences.
As a Service Manager for the Service Transition and Change team, you will be responsible for applying established Service Transition and Change Management processes across the Technology & Media Operations group.
WHY JOIN THE TEAM
Every member of the team is responsible for managing a portfolio of Service Transition projects and helping delivery teams successfully transition products & services into the live operational environment. This includes the development and maintenance of agreed Service Acceptance Criteria, detailing the stakeholders, roles, responsibilities, and support models amongst other key service architecture information to ensure both delivery and operational needs are met.
You will also be responsible for administering the technical Change Management process, ensuring the forward schedule of change is accurate and well managed, and holding change requestors to account for the quality and mandated approval of the Change Requests (CR's).
YOUR KEY RESPONSIBILITIES AND IMPACT:
Responsible for executing the Service Transition and Change Management functions operated in Technology Operations
Responsible for ensuring new, modified or retired services are delivered and meet both operational and business delivery expectations
Responsible for day-to-day change management activities; coordinating change schedule, assessing risk/impact/quality/dependencies, managing deployment issues, collecting and updating CI data, approving changes, applying process and policy with a pragmatic balance of business risk vs. delivery
Ensures services delivered have adequate provision for ongoing revenue liabilities (internal and external support costs)
Responsible for the relationship with assigned delivery and operational stakeholders, near/at the 'coal face'. Building strong trusted relationships across Technology areas
YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA:
Service Management experience
Worked within an ITIL/ITSM environment
Service Transition experience
Change Management experience
Experience in process governance and capability improvement
DESIRED BUT NOT REQUIRED:
ITIL v3/v4 Foundation Level
Experience using an ITSM toolset (eg. BMC Helix, ServiceNow, Jira etc)
Strong stakeholder management experience
If you can bring some of these skills and experiences, along with transferable strengths, we'd love to hear from you and encourage you to apply.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
For any general queries, please contact:
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
Information at a Glance
This is your BBC
At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.
Life at BBC
Here you will benefit from:

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.

Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract.
Learn more about life at the BBC and our values in our candidate pack.
You belong
We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.
We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Find out more about diversity, inclusion and belonging in our strategy below.
Disability confident
We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:
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BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
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Skills Required