Job Description

Are you a motivated and experienced leader looking to make a real difference in urgent care services? We're seeking a dynamic

Service Manager

to oversee and drive excellence in our Urgent Care provision.



As Service Manager, you'll play a key leadership role - ensuring high-quality care, smooth day-to-day operations, and compliance with all regulatory standards. Reporting to the Head of Urgent Care, you'll be pivotal in shaping and improving service delivery, motivating teams, managing contracts, and acting as the CQC Registered Manager.

What you'll be doing:

Leading the delivery of safe, effective, and high-quality urgent care services
Overseeing clinical and administrative teams to ensure service targets and KPIs are met
Driving continuous improvement, innovation, and staff development
Managing service contracts and external relationships (e.g., with commissioners, NHS(E), and CCGs)
Handling service user feedback, complaints, and incidents professionally and compassionately
Ensuring full compliance with CQC regulations and taking the lead as Registered Manager
Coordinating audits, business continuity plans, and financial oversight
Maintaining health and safety standards across the service site

What we're looking for:

Proven leadership experience in a healthcare or urgent care setting
Strong knowledge of CQC requirements and healthcare regulations
Ability to manage diverse teams and foster a positive working environment
Confident communicator, able to build strong stakeholder relationships
Organised, resilient, and committed to continuous service improvement
Experience managing budgets, audits, and operational performance

Why join us?

Be part of a values-driven team focused on compassionate and responsive care
Opportunity to shape a forward-thinking urgent care service
Supportive leadership and development opportunities
A chance to lead on innovation and service transformation

If you're ready to lead with purpose and passion in urgent care, we'd love to hear from you.

Benefits

Bike2Work Scheme.

Save up to 42% on bikes & equipment

DSE Eye Tests and Spectacles.

Up to 25 for eye tests, 50 for spectacles

Employee Assistance Program - 24 hour helpline.

24/7 support for counselling, legal, medical & more

Employee Recognition.

'On the Spot' & 'Extra Mile' Awards

Family Friendly Policy.

Support for maternity, paternity, adoption & fertility leave

Long Service Award.

Celebrating 5 & 10 years of service

Menopause Support.

HRT subscription covered & Menopause Pledge

NHS Discount - Blue Light Card.

Staff are eligible for the Blue Light Card which offers a range of official discounts

Paid Sick Pay.

10 days per year

Professional Development.

Training, courses & team-building opportunities

Workplace Savings and Low Interest Loans.

Payroll savings & low-interest loans

Your Birthday off!.

As part of our ongoing commitment to support the

Armed Forces community

, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.