Job Description

Overview

We are looking for a highly organised and proactive individual to join our team as a Service Manager. This role is key to helping build structure within our service department and ensuring the smooth daily operation of reactive and planned call-out, follow-up, and maintenance works. The successful candidate will work closely with our engineers and project team to coordinate schedules, manage customer communications, maintain accurate records, and help develop and implement improvements within our new CRM system and service processes.

Key Responsibilities

? Schedule and allocate daily jobs for service engineers.

? Maintain and update the engineers' diary to ensure efficient use of time and resources.

? Liaise with the projects department to coordinate installation and works.

? Monitor ongoing service jobs and follow up to ensure timely completion.

? Act as a point of contact for customer service enquiries via phone and email.

? Respond promptly to service-related emails from the main company inbox.

? Book and confirm appointments with customers.

? Provide updates and feedback to customers regarding job progress.

? Help build, maintain, and improve the company's CRM system to manage service

records, jobs, and schedules.

? Log service reports, job sheets, and engineer updates accurately.

? Assist in developing processes for better service tracking and reporting.

? Support the management of service stock and consumables.

? Assist in ordering and tracking materials required for service jobs.

? Work with engineers to ensure they have the correct equipment and materials for

scheduled work.

? Provide administrative support to engineers and management as required.

? Help build an efficient, well-structured service operation that supports company

growth.

? Collaborate closely with other departments to ensure smooth coordination of works.

? Invoicing completed works Offering a professional and prompt "start to finish" service.

Skills & Experience

? Previous experience in a service coordination, office administration, or operations

support role (preferably within an engineering, electrical, or construction-related field).

? Strong organisational skills with the ability to manage multiple priorities is a must.

? Excellent communication and customer service skills.

? Confident working with CRM systems, scheduling software, and Microsoft Office and

Google applications.

? Ability to work independently and as part of a team.

? Attention to detail and a proactive approach to problem-solving.

Our benefits include

? Competitive salary (dependent on experience).

? Opportunity to shape and build structure within a growing department.

? Supportive team environment.

? Career progression opportunities as the department develops.

About us

CM Gates and Barriers is a leading provider of automated gate, barrier, and access control solutions, serving commercial, industrial, and high-security sectors across the UK. We are recognised for our commitment to quality, safety, and technical excellence, delivering fully compliant installations and maintenance services that meet the most demanding operational standards. Our team combines industry expertise with a proactive, client-focused approach -- ensuring reliability, innovation, and long-term value in every project we undertake.

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person