Job Description

We have an excellent career opportunity for the role of

Service Manager

to join our amazing team here at

Sutherland House

in

York

Here at

Sutherland House

, we strive to promote independence and dignity - this promise from us extends to local communities & activities too! Our Service Users benefit from great communal links, we have a job scheme in the process of being implemented alongside a local cafe, to give all our Service Users the transferable experience they need to progress onto jobs, activities, and general day to day living which in turn (we feel) provides a better quality of life and a firm sense of wellbeing.

Location:

70 Heworth Green, York, YO31 7TQ

Pay

: 29,400 per annum

Working Hours:

Full time - 40 hours

Key Responsibilities:

Lead and manage daily operations of the facility, ensuring smooth and efficient service delivery. Oversee care and support services, ensuring residents receive person-centred care tailored to their individual needs. Supervise, support, and develop staff across care, housekeeping, catering, and maintenance teams. Ensure compliance with all relevant health, safety, and care regulations, including CQC standards (or regional equivalent). Manage resident admissions, assessments, and care planning in collaboration with clinical and care staff. Monitor service quality and implement improvements based on feedback and audits. Liaise with families, healthcare professionals, and external agencies to ensure a holistic approach to resident wellbeing. Maintain accurate records and manage budgets and resources effectively.

About You:

Proven experience in a managerial or supervisory role within a care, health, or assisted living setting. Strong understanding of care regulations, safeguarding, and quality assurance frameworks. Excellent leadership, communication, and interpersonal skills. Ability to manage budgets, staffing, and operational challenges. Compassionate, resident-focused approach with a genuine commitment to high-quality care. Relevant qualifications in health and social care or management (e.g., NVQ Level 5 in Leadership for Health and Social Care, or equivalent) preferred.

Benefits / Package

Excellent salary of 29,400 per annum Performance related bonus Death in Service (coming) Wellbeing support including 24/7 EAP & GP services Employee Assistance Program - confidential mental health support available 24/7 Lifestyle savings; from supermarkets and high street shopping to utility bill savings and retailers in your local community We listen to our workforce and you are not considered just a number - you will be supported every step of the way in your role. You will have ongoing support and training to make you feel confident in your role.

Who are we?

At Milewood, we are dedicated to delivering the kind of support we would want both for ourselves and our loved ones.

As an established provider of forward thinking living services for adults with disabilities in England, we have over 45 homes throughout the UK, Many are traditional buildings and they are all located in suburban areas, close to community services.

Our approach focuses on seeing care from the resident's perspective, enabling them to access the choices and rights they deserve and promoting independence within an inclusive community.

If you have any questions or would like some further information on the role, please

'APPLY'

now and we can arrange a phone call at your earliest convenience.

Come and join the Milewood team!

We can't wait to hear from you.

We are an equal opportunities employer who values diversity and inclusion within our workplace. We are committed to developing a workplace where staff are treated with dignity and respect. We welcome and encourage interaction and enquiries from everyone, regardless of gender, race, age, marital status, religion or belief, disability or sexual orientation. Please contact careers@milewood.co.uk if you would like any further details or to provide feedback about our Equality, Diversity and Inclusion principles

Job Type: Full-time

Pay: 29,400.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Enhanced maternity leave Referral programme Work from home
Application question(s):

Where are you located? We are a Disability Confident employer and committed to inclusive and accessible hiring practices. Do you consider yourself to have a disability or long-term health condition under the Equality Act 2010, and would you like to tell us about any reasonable adjustments we can make to support you during the recruitment process or if appointed?[Your response will be treated in confidence. If you prefer, you can contact us directly at careers@milewood.co.uk] If yes, please outline any reasonable adjustments you feel would support you, alternatively please email careers@milewood.co.uk with the role you are applying for in the subject line.
Work authorisation:

United Kingdom (required)
Work Location: In person