Job Description

Job Introduction

We are seeking a highly motivated and experienced ServiceNow Lead, supporting the organisation in delivering a modern, efficient, and value-driven IT service. This vital role will own, lead, and develop the ServiceNow platform, ensuring it delivers optimal value through automation, user experience, integration, and reporting capabilities.


As a subject matter expert and platform owner, you will drive continuous improvement, lead service transformation initiatives, and work closely with internal stakeholders, third-party suppliers, and ServiceNow to ensure we maximise value from our licensing and subscriptions. You will also act as the point of escalation for complex issues, guiding the technical and functional roadmap of our ServiceNow environment.


This role will suit an experienced ServiceNow professional who thrives in a fast-paced, changing environment and who is passionate about process optimisation, stakeholder engagement, and delivering measurable outcomes.


Main Responsibilities
Define, own, and manage the ServiceNow strategy and roadmap, aligning the platform with HCRG Care Group's broader digital transformation and IT operational goals. Ensure the platform supports current and future business needs, with a focus on efficiency, scalability, and security. Lead the design, configuration, and development of ServiceNow applications, workflows, and modules that address complex business challenges. Oversee technical delivery of ServiceNow projects, ensuring high performance, user experience, and alignment with NHS and internal compliance standards. Drive the development and enhancement of ServiceNow capabilities to support remote endpoint services and national IT support operations.

Please see the job description attached for a full list of responsibilities.

The Ideal Candidate

Essential:

Educated to degree level in Computer Science, Information Technology, or a related field, or equivalent work experience. Certification in ServiceNow Administration or Development.

Desirable:

Prince 2 Agile Practitioner. Benefits Realisation Qualifications.

Specific Skills:

Expert knowledge of the ServiceNow platform, including ITSM, ITOM, HRSD, CSM, and other relevant modules. Strong technical skills in JavaScript, REST/SOAP APIs, and web technologies (HTML, CSS, AngularJS). In-depth understanding of the ServiceNow platform architecture, data model, and integration capabilities. Strong knowledge of IT service management principles and best practices, including ITIL. Excellent analytical and problem-solving skills, with the ability to design innovative ServiceNow solutions that address business needs. Strong communication skills, able to explain technical concepts and solutions to both technical and non-technical audiences. Ability to manage change control processes and lead the implementation of new functionalities with minimal disruption. Knowledge of development best practices, such as Agile and DevOps, and experience in applying them within a ServiceNow environment.

Please see the job description attached for a full list of criteria.

About The Company

We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.


We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.


While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.


As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.


Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.


Package Description

As a Senior Service Now Development Lead, you'll be part of our valued team at HCRG Care Group.


You will feel valued as a

Service Now Development Lead

within HCRG Care Group, receiving access to exclusive rewards and benefits including:

55,000 with group pension

Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support - at locations across the country Free tea, coffee and milk at your base location in Runcorn Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least 100,000 of ringfenced innovation funding each year * The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission