Job Description

Position

: Service Project Engineer (Mechanical)

Department:

Service & FM

Line Manager

: Divisional Manager

Assignment

: Permanent

Location

: Kimpton Premises, and visiting customer sites as required

Start Date

: ASAP

Essential Skills / Qualifications / Attributes

Good general technical knowledge of building services systems and ability to competently specify products and ensure compliant and functional design for the works in scope. (Heating / Hot Water system bias). Must have good communication skills and adapt these as necessary/appropriate. Must be able to build trust and confidence through competence, consistently delivering on promises, and promoting clear and timely communications with customers, colleagues, supply chain, and other project stakeholders. Must have good IT Skills in Microsoft Outlook ,Word, and Excel minimum. Must have sound construction health and safety competence and behaviours to be able to plan delivery of all works in scope safely. Must have full understanding of statutory/regulatory and quality compliance requirements applicable to all works in scope undertaken. Must have good commercial awareness and good win-win negotiation skills. Excellent time management skills and proven in achieving quality on-time project delivery. Time served, minimum 5years construction contractor project installation and service experience as senior service engineer. Experience of preparing and engaging with trusted sub-contractors on sub-sub-packages, including in respect of sub-contractor management, co-ordination and negotiations. Eye for detail, ability to visualise an installation, problem solve, having excellent compliance knowledge, and sound understanding of system design and selections for cost/energy efficiency to confidently advise customers on all relevant options for their project. Good awareness of commercial risks and opportunities. Profit margin focussed. Highly organised and driven individual committed to delivering excellence through great teamwork, sound decision making, with thorough and timely communications. Confident in delivering handover training and information, as well as troubleshooting and performing fault diagnostics. Positive project leadership qualities. Alignment with our Company FIT values, and consistently demonstrates the skills, experience, knowledge and behaviours needed to competently lead the planning and management of works in scope - including when necessary the upfront recognition of own limitations and commitment to ask pertinent questions when unsure or wherever works requests stray beyond usual scope etc.

Desirable Skills:

Other associated trades co-ordination and interface management experience. Experience subcontracting to medium/large main contractor customers as well as end users. Safe pair of hands in contract negotiations and dispute resolution. Naturally honourable, firm, and fair. Working knowledge of SimPro construction management software. Citb SMSTS and/or IOSH Managing Safely trained.

General Role Statement:

Heating / Hot Water installation selection, estimation, and supervision to various existing and new clients throughout the industrial & commercial sectors. Also, engages with clients to manage their PPM contracts managing the day-to-day reactive calls and scheduling PPM visits for inhouse and various mechanical sub-contractor trades as required.



Additionally, assist the service engineers with any technical requirements.



The role requires a can-do, hands-on, pro-active approach and a tenacious, organised, character that is focussed on sustainable business success, while operating within our FIT values. It requires leadership qualities that will support and develop the already positive culture of the existing team to deliver at the highest possible level for stakeholders. This is a role that for the right candidate will grow as the business grows and they will be a capable team player who can confidently engage and negotiate at all levels internally and externally. The company meets flexibility with flexibility and they will need to be willing to go the extra mile to get the job done as the needs of the business requires, but the overriding requirement is to genuinely want to be a key part of the long term future success of the company.

Duties:

Technical heating / hot water project and service sales, surveying, specifying, and estimation for mechanical projects, including liaison with new and existing customers to advise them appropriately in respect to their requirements for mechanical services and to close profitable sales.

Select suitable heating / hot water systems etc. for the customer's application, quantify materials and resources required to deliver those installations, produce associated cost and time estimates and submit sufficiently accurate and detailed tender proposals.

Attend meetings with customers, designers, specialist contractors and other team members as required. Answer RFI's/RFQ's that arise for heating / hot water scope. Produce own design information for the scope as required.

Contribute to and/or produce progress updates and attend project meetings as required.

Review any designs received for completeness of information and ensure compliance with contract and statutory requirements (specification, employers requirements, tech-subs, regulations etc). Notify relevant parties of any discrepancies in timely manner.

Obtain competitive supplier/sub-contractor prices and place orders/sub-contract agreements for equipment and services required to deliver contracts that are awarded. Ensure resources engaged are not over-committed and can capably deliver as expected/required.

Plan, programme, manage, and monitor live projects using in-house or sub-contract resources as required to ensure quoted scope is delivered successfully and safely, and that contract changes are managed appropriately throughout as required.

Ensure safe systems of work (explicitly including written RAMS) are in place and they are properly communicated to all stakeholders and understood by all personnel involved in the tasks.

Provide competent expertise to support the executing of the engineering delivery and associated commissioning and handover.

Ensure all records are properly completed and all required statutory notifications are made in a timely manner. Produce and submit O&M / hand-over information.

Provide customer awareness and a managed pathway for customers to readily access scheduled PPM by our service teams for ongoing support/aftercare on the installed equipment and for any other new or existing building services equipment that a customer may have on their site (cross-selling).

Organise and support mechanical plant PPM service engineers as required.

Attend customer meetings and produce contract reports for the previous month's service activities as required (typically monthly) and/or record PPM on their CAFM systems.

Attend sites and/or produce estimates for various other installation or mechanical PPM works as may be required as part of the wider team.

Assist the department on a day-to-day basis answering external calls where required and assist the service engineers with technical support and training as required.

In cases of breakdowns or other issues arising, provide face to face customer support and/or enhanced communications to provide the reassurance as required to ensure problems are resolved efficiently and customers are kept informed of progress throughout.

General office administrative duties.

Assist the department with service engineers bi-monthly 1-1.

Bring positive drive to the whole project team to deliver on our promises. Being relentless in building the company reputation for excellence. Always delivering projects safely, on-time, to all required quality standards, and bettering company net profit margins.

Visit site regularly to inspect ongoing installations for compliance with contract requirements and Industry best practice. Ensure all project related QA is delivered as relevant to the scope, and company procedures are followed.

Responsible for the complete delivery of the works on their projects to meet all contractual obligations. Ensure all required records are completed and copies retained on company (and by copy also customer) systems as required.

Manage the project budget, invoicing, and mitigate commercial risks as required. Negotiate final account success as required.

Ensure handovers are well planned resourced, led and managed, including (where applicable) soft landings.

To retain team focus on margins, cash, and net profit, as well as customer retention through service excellence, and maintaining a robust supply chain.

To maintain ongoing competence through regular CPD and engagement with learning opportunities.

To engage with, and support, the work of the wider team in any tasks reasonably required, retaining at all times alignment with our FIT values and behaviours consistent with competent leadership.


None of what we do would be possible without a happy and engaged workforce. We believe in creating well-paid jobs with career progression and development opportunities where people can thrive.



Why join us?


A secure future with long-term career progression A competitive package with training and development opportunities A supportive environment - as proven by our 90% staff retention rate

About Kimpton

Why do the region's most reputable companies trust Kimpton to deliver their Mechanical, Electrical and Plumbing (MEP) Services, HVAC, and commercial fit-outs?



Because our decades of experience, technical expertise, and commitment to sustainability help us build long-term relationships across sectors.



Each of our key divisions is led by specialist teams who manage projects independently, giving us the flexibility to assign the right experts at the right time--no matter the complexity.



Our specialist teams include:



MEP Projects Division - Complete Mechanical, Electrical and Plumbing solutions, from plant room refurbishments to major projects. Traditional procurement or design and build, with seamless integration.



Turnkey Construction Division - End-to-end decarbonisation, commercial fit-out and refurbishment, delivered with technical precision.



Service & FM Division - Custom HVAC and Facilities Maintenance solutions that maximise energy efficiency, comfort and sustainability.



High-Rise Residential Division - Specialist design and build MEP for the Build to Rent, Purpose Built Student Accommodation and PRS sectors--delivered nationwide.



With a customer-first approach built on trust and transparency, we form lasting relationships that help us win -- and keep -- contracts with some of the region's most recognisable organisations, often for decades.



From hotels and hospitals to factories, universities and skyscrapers, clients count on Kimpton to future-proof their buildings.



60+ years of engineering excellence. Unrivalled expertise in MEP, commercial fit-outs, and HVAC



We are Kimpton - we are family

How to apply:

In the first instance, please send your CV and a Covering Letter that lets us know more about you and why you're the perfect fit for our team, to vacancies@Kimpton.co.uk