Service Receptionist/Field Co-Ordinator Job in GB Copier Systems Ltd

Service Receptionist/field Co Ordinator

Stoke-on-Trent, ENG, GB, United Kingdom

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Job Description

GB Copiers are a Company based in Stoke on Trent who supply nationwide on - demand print services since 1995. A vacancy has arisen for a Service Receptionist/Field Co Ordinator to join our well-established Company. We use bespoke computer systems, therefore, training will be given.

The Service Coordinator will provide support to clients over the phone.

Monday - Friday 9am-5pm (1/2 hr lunch)

Other responsibilities will include:

Answer phone calls, meet and greet clients who visit our offices

Operate our Service Management system

Log and allocate all service calls to our technicians.

Check and close service calls.

Place out of area service calls with 3rd party suppliers

Raise toner orders from our service system and via phone/email.

Pick toner for local deliveries and postage

Close down toners, chargeable and none chargeable

Prepare Reports for the Operations Director on a monthly basis and as and when requested.

Attend service meetings with Operations Director when required

Additional administration when members of the team are absent/holiday cover

Stationery orders

Email meter reading requests

Perform other duties as directed by management

Skills Required:

An analytical mind will be useful

Operating our service mangement system on a daily basis

Pleasant and confident telephone manner

Good communication and interpersonal skills

Good at Building relationships

Organised and proactive

Able to Multi task and resolve issues

Problem solving

Good PC skills (knowledge of Outlook, Excel and Word)

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Company pension On-site parking
Language:

English (required)
Work Location: In person

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