Job Description

PFS Group Limited is a well-established and rapidly growing Fire & Security company based in Southend, Essex. With a strong reputation for quality and reliability, we continue to expand across all areas of the business. As part of this growth, we are looking for a capable and motivated Service Supervisor to join our team and help shape the future of our largest department.

About the Service Department & The Role

In line with our overall company growth, the Service Department has seen significant expansion and now represents the largest team within the business, with over 40 members. This scale brings both opportunities and challenges, particularly in ensuring consistent management attention across all areas.

The Service Department is responsible for delivering both preventative and reactive maintenance services to our clients. This includes scheduling and coordinating engineers, managing client communications, handling service-related queries, and ensuring that all work is completed to a high standard of compliance and efficiency.

The department comprises both office-based staff and field engineers, and regularly engages specialist subcontractors to support service delivery. It is currently led by a Department Manager, supported by two Lead Coordinators in the office. Field operations are overseen by a dedicated Engineering Manager and Engineering Supervisor.

We are now introducing a new Service Supervisor role to strengthen our management structure. This position will primarily focus on office-based responsibilities, acting as a key link between the Department Manager and the Lead Coordinators. However, the successful candidate will also be actively involved in matters relating to field-based staff and operational decisions.

The Service Supervisor role encompasses a mix of regular and ad hoc duties, which are outlined further in this advert. In essence, the position involves undertaking supervisory-level tasks, while also stepping into managerial and lead-level responsibilities as required.

Full training will be provided, and we do not expect candidates to have prior industry experience.

Why work for PFS Group?

We believe in ensuring we push individuals within the business and are looking for ambitious candidates who want to learn the Fire & Security industry and progress within the business in the years to come. We will work with you to develop your skills and provide honest and transparent feedback on where improvements can be made. We ensure communication between company management and staff is consistent and all members of our management team are approachable.

We conduct yearly appraisals which includes a wage review. We will initially also complete multiple catch-ups over your first few months ahead of your 6 month probation expiry to ensure you are fully aware of how you are performing.

Progression

- we are passionate about pushing our staff further and are always thinking of ways our existing staff can move into new roles in the business.

Environment

- we believe in having an enjoyable office atmosphere and promote working with your colleagues to get issues resolved, enhancing learning and promoting healthy working relationships between colleagues

The Right Fit

- we are always looking for individuals who fit our way of working, have a strong work ethic and a desire to always do the best job possible. We are a good sized company, able to give employees the training to do their jobs well, without being too large a business that staff feel like numbers rather than individuals.

Caring

- as a growing business we have seen our number of employees expand over the years but we work hard to make sure that everyone is appreciated individually and feels wanted and respected within the business. We look to perform regular Company events including Summer & Christmas parties, Company Sports Day, Royal Park Half Marathon, and the annual PFS Group Bake Off. We also work hard to support our staff through regular department meetings, individual catch-ups where needed, annual appraisals & our Employee Financial Support Fund which we offer to all staff which allowing them to borrow money to cover unforeseen emergency costs which can then be deducted gradually from salary payments. Our Office also has a smart but informal dress code policy to ensure everyone feels comfortable.

Duties and responsibilities

Carry out duties of Lead Service Coordinators when required, for example covering annual leave Covering for Service Manager during annual leave Provide guidance and training to Lead Coordinators Liaising with other departments/staff to resolve issues/situations Leading and overseeing Lead Coordinators and service coordinators Regular reports/activities relating to specific clients, including attending client meetings Running statistics relating to the teams performance Provide feedback on individuals performance Dealing with escalations relating to the service department - both internal and external Carrying out return to work meetings, probation reviews and development review meetings alongside the service manager Organise Lead Coordinators work loads to ensure all tasks are being carried out Work with the service manager to improve efficiencies and margins within the department Complete spot checks on individuals work as a quality control measure, use findings to provide guidance to the individuals Creating and updating processes Creating and updating training documents/guides Assisting with recruitment for office roles within the department. Consisting of CV reviews, teams interviews and face to face interviews Take part in high level meetings, such as monthly service management meeting/IDM's

Required Skillset

Must be able to work constructively as part of a team Proven team management experience Calm under pressure Good time management and organisation Passion, enthusiasm and focus for the job role A good eye for attention to detail Desire to provide a good level of service to our clients

Hours:

Monday to Friday, 8am to 5pm

PFS Group is an Equal Opportunity Employer. PFS Group does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

To view our job applicant privacy notice please go to; https://www.pfsltd.co.uk/careers/job-applicant-privacy-notice/

Work remotely

No
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Casual dress Company events On-site parking Referral programme
Application question(s):

Are you able to attend our office in Southend each day?
Work Location: In person