Job Description

Join Our Team as a Service Support Coordinator!

Are you a detail-driven professional with a passion for delivering exceptional service? We're looking for a proactive and organised

Service Support Coordinator

to become a key part of our team!

In this pivotal role, you'll be the backbone of our service operations--scheduling appointments, liaising with customers, managing records, and ensuring everything runs smoothly. If you thrive in a fast-paced environment and love solving problems with empathy and precision, we want to hear from you!

What You'll Be Doing:

Coordinate and schedule weekly services with accuracy and efficiency Maintain and update service records and spreadsheets Liaise with customers, hire desks, and third-party providers to resolve issues Raise quotes and manage service-related documentation Monitor service delivery and ensure compliance with policies and regulations Produce weekly KPIs and analyse service performance Review invoices, query discrepancies, and organise credits Respond to client breakdowns and complaints with professionalism and care Follow up with clients to ensure satisfaction and continuous improvement

What You'll Bring:

Proven experience in scheduling and service coordination Background in the hire industry (preferred) Exceptional organisational and record-keeping skills Strong communication and interpersonal abilities A service-oriented mindset with a keen eye for detail Ability to work independently and collaboratively

Why Join Us?

Be part of a supportive and dynamic team Make a real impact on customer experience and service quality Grow your skills in a fast-moving, people-focused environment
Ready to take the next step in your career?

Apply now

and help us deliver outstanding service every day!

Job Type: Full-time

Pay: 27,000.00-29,000.00 per year

Benefits:

Company pension On-site parking
Experience:

customer service: 1 year (preferred)
Work Location: In person

Reference ID: SPC131222