Job Description

The Company

BTE Plant Sales has been established for over 30 years, our head office is located in Leicester with other depots located in Leeds and Leyland. We work with premium construction machinery brands that are all leaders in their sectors and utilise cutting edge technologies for their innovative products. What's more, we have extensive experience working with plant and tool hire, house builders, ground workers, civil engineers, landscapers, utilities and many other sectors of the construction industry. We offer new and used plant sales and well as service, after sales and parts.

We require an experienced Service Team Leader to lead and oversee our multi-site plant and equipment service admin department. The successful candidate will be involved in the day to day running of our service admin function, ensuring we are competitive in the service engineer market, maximise engineer untilisation and delivery impeccable customer service. Currently consisting of three sites based in the Midlands and Northern area there will be some travelling involved but the role will mainly be based in our Head Office at Markfield, Leicester.

Main Responsibilities

Efficiency and profitability of our service operations

To manage recruitment and hire required levels of staff to meet business needs

To organise and support the supervisory team at each site

To lead the Service Admin department to maximise engineer utilisation

To effectively manage the retail workshop staff and external engineers

Establish common practices, ensuring consistent approaches and standards are being maintained

Ensure all work is delivered to the required standard, in the required time and in the most efficient manner possible

Ensure effective task prioritisation, scheduling, allocation, delivery and work record keeping systems are in place and working efficiently

To establish, implement and maintain effective procedures for administrative systems including day-to-day financial administration and administrative planning for the Workshops and external engineers

Act as the nominated service representative for our franchised partners, with the assistance of the Finance Director

To manage the collection, maintenance and integrity of data within Service systems and ensure the timely and accurate provision of information, including the preparation of key performance indicators as required

Ensure staff are all provided with appropriate training to maintain standards of service delivery; plan training schedules including costings

Responsible for monitoring and developing the performance of directly reporting staff, including conducting performance reviews and dealing with initial discipline and grievance issues

In liaison with Workshop Supervisors and the Parts department , ensure parts stock is well managed across the Workshops and vans in a cost effective manner, with stock levels maintained and accounted for

Oversee the use of third party contractors and specialised repairers, to ensure that all works are completed to required standards in a timely and efficient manner

Key Skills & Requirements

Extensive knowledge of plant machinery Previous experience within a similar role managing a team of engineers Ability to plan, organise and work to deadlines Ability to lead and motivate Identify and implement process improvements Ability to manage time effectively Resilient and comfortable dealing with engineers and industrial clients Excellent communication skills

Benefits include

Competitive salary Up to 10% discretionary bonus 23 days holiday per year plus statutory bank holidays Free onsite parking Company pension Medicash - sole-Level 1 Colleague referral scheme up to 250 Long service award
If you are passionate about leading teams and driving success through effective management, we invite you to apply for the Group Team Leader position.

Job Types: Full-time, Permanent

Pay: Up to 50,000.00 per year

Benefits:

Company car Company pension Free parking On-site parking
Work Location: In person

Application deadline: 25/07/2025