Job Description

Join the Digital Services Desk Team at Bedfordshire Hospitals NHS Trust, based at Bedford Borough Hall, as a Band 4 Service Technician and play a vital role in keeping the NHS connected. In this frontline IT support role, you'll be the first point of contact for staff across the Trust, helping resolve technical issues, guiding users through digital systems, and contributing to impactful technology projects. Your work will span a diverse range of hardware and software, including PCs, laptops, printers, mobile devices, and Microsoft 365 -- giving you the chance to develop hands-on skills across multiple platforms.



This is more than just a technical role; it's an opportunity to build your IT career while supporting the delivery of excellent patient care. Every day, your expertise will help ensure that clinical and administrative teams have the digital tools they need to work efficiently and effectively. If you're passionate about technology, eager to learn, and ready to make a difference in healthcare, we'd love to hear from you.

As a Service Technician, you will:

Act as the first point of contact for IT issues and service requests, providing timely, professional support to staff across the Trust.



Diagnose and resolve problems with hardware, software, printers, mobile devices, and Microsoft 365 applications.



Log, track and update service requests and incidents, working to agreed service levels.



Provide clear advice and guidance to colleagues, explaining technical issues in simple terms.



Assist with the installation, configuration, and maintenance of IT equipment and applications.



Support project work, including hardware deployments, system upgrades, and digital initiatives.



Maintain accurate records of IT assets and ensure equipment is managed effectively.



Contribute to the delivery of a high-quality digital service that underpins safe and effective patient care.



Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.



Our values



We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.



Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job



The and Person Specification are attached to this job, please review for the full details and responsibilities



As a Band 4 Service Technician within the Digital Services Team at Bedford Hospital, you will play a vital role in supporting the Trust's IT systems and ensuring colleagues have the tools they need to deliver excellent patient care.



Main Responsibilities



Act as the first point of contact for IT support, responding to incidents and service requests in line with agreed service levels.



Diagnose and resolve issues with PCs, laptops, printers, mobile devices, Microsoft 365 and other Trust systems.



Log and track all calls via the IT service management system, keeping users updated throughout.



Provide clear advice and guidance to colleagues, explaining technical issues in simple terms.



Support the installation, configuration and maintenance of IT equipment and software.



Assist with IT projects, including hardware rollouts, system upgrades and digital transformation initiatives