Job Description

Service TechnicianAt Donnelly Group, we look for great people who share our passion for our brands. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.The role of a Service Technician includes understanding vehicles re-conditioning, preparing to the highest mechanical standard, servicing, replacing brakes, timing belts etc and accurately completing service records.You will also be involved in all aspects of maintaining and repairing the vehicles during the warranty period which will include fault finding using the very latest diagnostic equipment.You will ensure the effective use of your technical knowledge and skills enabling efficient, economic and safe servicing and repair of customer vehicles with a 'right first time' approach.About the roleWho do we need?

• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC);
• It is essential that the person has at least 2 years' experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
• Prior use of diagnostic equipment such as snap on or launch however full training will be provided
• A full driving licence is essential

An industry leading remuneration package includes:

• Industry leading salary and bonus scheme

• Contributory Pension/Life Assurance Scheme
• Training available to ensure continued career progression
• Performance related bonus
• Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
• 30 days annual leave
• Cycle to work scheme

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.The company reserves the right to expand the short listing criteria to facilitate the short listing process.Donnelly Group is an equal opportunities employerAbout the companyAs Northern Ireland's largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.Required Criteria

• Completion of Apprenticeship in Light Vehicle Repair or equivalent BTEC or City & Guilds qualifications and/or equivalent time served experience
• Your commitment to achieve a manufacturer's recognised qualification within an agreed timeframe
• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• A high focus on continued development by adapting and learning new tools/techniques as needed, with a willingness to embrace change
• A mindset that prioritises health and safety matters

Desired CriteriaSkills you'll need

• Customer Service
• Effective Listening
• Technical Skills
• Exceeding Customer Expectations
• Mechanical Vehicular Repairs

Donnelly Group