Job Description

We have an exciting opportunity for a Service User Engagement Worker to join our Liaison & Diversion team in South Yorkshire.
We believe in putting service users first, regardless of the environment or their history. Individuals that come into contact with the criminal justice system make up some of the most vulnerable and marginalised groups in society and access to and delivery of their health care needs is often difficult and within complex circumstances. Practice Plus Group prioritises lived experience as part of its service offer. Therefore, the organisation is seeking to recruit those with lived experience of the criminal justice system to offer trauma-informed peer support to its service users.
Hours -
Monday to Friday; 9am - 5pm
30 hours per week
18 month fixed term contract
Salary-
This position is part time & fixed term, you will receive a salary of 24,500 to 28,500 FTE, depending on experience
Location-
Across South Yorkshire Region
DL & Own vehicle - Desired
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We are aware that applying and interviewing for jobs can sometimes be a daunting experience. We are therefore going to be offering a drop-in session at our Doncaster Hub - DN4 5HZ on 2nd October in which you can find out more about the role, how to apply, and what to expect at interview.
During this drop-in session, you will have the opportunity to meet some of our service user engagement team and ask them questions. If you would like a phone call, you can phone our service user engagement lead, Connor, on 07811939920 for a chat and to ask any questions you may have. We hope to see you soon and look forward to your application!
Candidates are required to have a Legal right to work in the UK due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
What you'll be doing
As a Service User Engagement Worker , your responsibilities will vary. You will:
Use lived experience of the criminal justice system to help engage some of the most vulnerable service users when leaving prison. We work with a wide range of services such as the police, probation, the court and legal services as well as both inpatient and community health and social care services.
Involved in the daily support of children and/or adults, including those from hard-to-reach communities to engage and navigate through the Criminal Justice System. * To work alongside other frontline staff, employed by partner organisations, to assess service users' needs.

• You will help to build a relationship of trust with service users and understand the importance of empowering them, assisting service users to enable them to achieve their personalised support outcomes.

• The role is to support the service user in accessing support to address the full scope of identified health needs, including substance misuse (alcohol and drugs), mental and physical health, homelessness, learning disabilities, exploitation, safeguarding and social care issues.

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How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course

• Competency framework

• Regional and national career development opportunities

• Our bespoke Learning Management System to address your learning needs

• Support from the wider team

What we'll look for in you
Practice Plus Group are the UK's leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. We aim to deliver a truly integrated model that will guide all groups involved in the judicial pathway to provide a more meaningful experience to the individuals involved.
Practice Plus Group's purpose is to Unlock your best work life and we stand by our core values:

• we treat patients as they would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

Qualifications and skills required:

• Lived experience of criminal justice system
• Relevant volunteering experience - criminal justice system, supporting role
• Level 2 peer mentor training qualifications- desired
• Be responsible and able for personal learning and development and undertake appropriate training, both mandatory and optional to increase knowledge, skills and awareness
• Able liaise with external agencies as required
• To identify and facilitate diversionary measures by working collaboratively with service users and other members of the Liaison & Diversion team.

Our person-centred model is focused on providing meaningful pathways to anyone faced with criminal charges, as well as understanding what triggers and socio-economic circumstances might lead to people offending. We will treat individuals more holistically, focusing on the person and early intervention strategies to reduce risks and improve outcomes.
All Locations
South Yorkshire All Locations is a required field
Position
HCAs
Advertising Salary
24,500 - 28,500 - DOE
Vacancy Type
Fixed Term
Schedule Type
Part Time
Rewards & Benefits
Employee Assistance programme provided by Health Assured and Occupational Health through Medigold
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Free access to Reward Gateway discount scheme
Access to private health insurance
Wide range of 'time away from work' allowances
Extensive career development and training opportunities
Training & Development
Tailored CPD training delivered via our bespoke Learning Management System.
Extensive training courses accessible via Practice Plus Group Skills Academy.
Great development and career progression opportunities.
They are a wonderful team who support each other and are always there for you. It is one of the great things about working here. The other thing is the number of courses that are made available, and the training that is open to us.

Skills Required