Job Description

Role Introduction

---------------------

We are looking for an experienced ServiceNow Administrators to join our team. In this role, you will support the development, configuration, and optimisation of the ServiceNow platform. You will be responsible for managing and configuring workflows, policies, and user entitlements, as well as building and maintaining portal components and automation scripts to meet business needs.

The successful candidate will work closely with cross-functional teams to ensure the ServiceNow platform is aligned with business objectives and continuously improved to support efficient service delivery.

What You Will Do

--------------------

Manage policies, routing, workflows, and user entitlements within the ServiceNow platform, ensuring smooth service delivery and compliance with internal requirements. Develop and maintain portal components (e.g., Service Catalogs, Knowledge Base) to improve user experience and streamline service request processes. Create, test, and maintain automation scripts to enhance system efficiency and reduce manual intervention. Collaborate with functional teams (e.g., IT, HR, Facilities) to define requirements and configure solutions that meet evolving business needs. Ensure the integrity and security of the ServiceNow platform, applying updates, patches, and system configurations as necessary. Monitor and optimise platform performance, resolving issues promptly and identifying areas for improvement. Maintain documentation and knowledge sharing related to platform configuration, automation, and customisation processes. Provide technical support and training to end users, ensuring they can effectively utilise the platform for service management.

What You Will Have

----------------------

ServiceNow certification is preferred (e.g., Certified System Administrator, Certified Implementation Specialist). Significant experience working with ServiceNow, with expertise in IT Service Management (ITSM) or IT Operations Management (ITOM) configuration. Strong experience in workflow design, service catalog management, and user entitlements within ServiceNow. Proficiency in developing and maintaining automation scripts to improve platform efficiency. Solid understanding of ServiceNow platform architecture and integration capabilities. Ability to work effectively with cross-functional teams to gather requirements and deliver platform configurations. Excellent problem-solving skills and a proactive approach to continuous platform improvement. Strong attention to detail, with the ability to manage multiple tasks in a fast-paced environment.

What We Do For You

----------------------

Wellbeing focused

- Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave

- 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme

- Free advice, support, and confidential counselling available 24/7 through Care First

Endometriosis Friendly Employer

- We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth

- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

Development Programmes

- From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus

- Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing -

We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme

- Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance

- Providing you with support and assistance when you need it most

Recognition

- Highlighting and rewarding the great work our people do

Performance & Talent

- Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference

- we provide opportunities to help our people make a difference to the causes they care about

MatchIt!

- Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Volunteering Time

- Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven

- donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

--------------

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here