Job Description

We're seeking a

ServiceNow focused GenAI Engineer

to design and deliver

AI powered agents and automations

across the Now Platform. You will combine ServiceNow expertise with modern AI/LLM technologies to transform service experiences, boost operational efficiency, and ensure compliance and reliability.

What You'll Do

Design & Deliver GenAI Use Cases:

Build Virtual Agent topics, Agent Assist, auto-summarization, resolution note drafting, KB authoring, and intelligent routing/triage.

Integrations & Workflows:

Develop integrations using Scripted REST APIs, REST/SOAP, IntegrationHub, Flow Designer, and MID Server for hybrid/on-prem connectivity.

ITIL + AI Enablement:

Map Incident, Problem, Change, Request, Knowledge, CMDB, and SLA/OLA processes into secure, AI-enabled workflows.

Generative AI Controller:

Configure with providers (Azure OpenAI, OpenAI, Vertex AI); apply prompt templates, guardrails, and content filtering.

AI Search & RAG:

Implement knowledge retrieval via AI Search, Knowledge Management, or external vector databases.

Platform Development:

Write secure, maintainable ServiceNow code (Business Rules, Script Includes, ACLs, UI Actions, Experience/UI Builder).

Quality & Telemetry:

Define SLOs/SLAs, enable observability with Performance Analytics/logging, implement A/B testing and human-in-the-loop reviews.

Security & Responsible AI:

Apply PII redaction, least-privilege ACLs, encryption, auditability, and Responsible AI practices.

Requirements

4+ years software engineering, with 2+ years building production integrations/services in

JavaScript/TypeScript (Node.js)

. Strong experience with

REST/SOAP APIs

, OpenAPI/Swagger, WSDL/XSD, authentication, and secure integration. Proven delivery of

LLM-powered solutions

(agents, RAG, tool/function calling, prompt engineering). Working knowledge of

ITIL v3/v4

processes and ITSM platforms (ServiceNow, BMC Helix, Jira Service Management). Proficiency with

cloud AI services

(Azure OpenAI preferred; AWS Bedrock, GCP Vertex AI, Anthropic). Familiarity with

vector databases/search

(Pinecone, FAISS, Weaviate, Elastic/ES, Azure AI Search). Understanding of

AI testing and quality

(unit/integration tests, evaluation, A/B tests). Experience with

Git workflows, CI/CD

, containers (Docker), and cloud-native deployments. Strong communication, documentation, and stakeholder management skills.

Nice to Have

Hands-on

ServiceNow development

with Glide JavaScript, Business Rules, Scripted APIs, IntegrationHub/Flow Designer. Familiarity with

agentic frameworks

(LangChain, LangGraph, Semantic Kernel, CrewAI, AutoGen). Knowledge of

AI guardrails and safety tooling

(NeMo Guardrails, content moderation, DLP). Cost/latency optimization for AI workloads (token budgets, caching, batching, streaming). Observability & monitoring experience (OpenTelemetry, Prometheus, Grafana, Splunk, Elastic).

What do we offer you?

Attractive salary Large freedom and real influence No unhealthy competition, team approach to meeting challenges Remote-first, flexible working culture Company apartments in cool cities across Europe: work and enjoy a memorable getaway

About Us

We are a software house with 18 years of experience and a global portfolio of projects. We help businesses modernize, scale, and innovate through custom software solutions -- always with a focus on flexibility and quality. Our team embraces unconventional ideas and new technologies, delivering solutions that drive real impact. If you value professionalism, creativity, and a strong engineering culture, you'll feel at home here.

Job Type: Full-time

Pay: 45,000.00-102,000.00 per year

Experience:

JavaScript/TypeScript (Node.js): 2 years (required) ServiceNow: 2 years (required)
Work Location: Remote