Job Description

• Below are the modules which are in-scope for Customer.
• ITSM + Integrations
• CMDB + CSDM
• CSM - Customer Service Management (*)
• SOM - Sales and Order Management (*)
• SLO - Supplier Lifecycle Operations (*)
• FSM - Field Service Management (*)
• ITOM IT Operations Management (Discovery, Service Mapping, Event Mgmt)
• TNI - Telecommunications Network Inventory
• DPM - Digital Portfolio Management

JOB DESCRIPTION

• Solution Design and Architecture Defining the overall architecture of ServiceNow solutions including ServiceNow core platform multiple modules integrations and configurations ensuring alignment with business needs and industry best practices
• Technical Consultation and Leadership Provide expert advice lead solution sessions and connect with clients using technical expertise and leadership skills
• Thought Leadership Establish our organization as a leader in the ServiceNow ecosystem through innovation and expertise
• Implementation Support Ensure collaboration standards are maintained to translate requirements into functional ServiceNow solutions
• Integration and Automation Designing and implementing integrations between ServiceNow and other enterprise systems leveraging Integration Hub web services SOAPREST EBonding and other integration techniques
• Performance Optimization Ensuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimization
• Quality Assurance Drive adherence to quality assurance best practices ensuring successful project outcomes
• Security and Compliance Mature security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environments
• Documentation and Knowledge Sharing Create and share technical documentation contribute to the knowledge base and promote best practices
• Continuous Learning Keep up with ServiceNow advancements to provide innovative solutions
• Client Relationships Establish and sustain trustbased relationships with clients proactively addressing their needs and steering them toward successful results
• Mentorship and Coaching mentoring and guiding junior developers and other team members during implementations

QUALIFICATIONS
Required

• 15 years of experience in implementing or architecting ServiceNow solutions
• Expert in 5 or more below ServiceNow Product suites

• CSDM and CMDB
• ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics
• Customer Service Management CSM
• Field Service Management FSM
• Sales Order Management SOM and Supplier Lifecycle Operations SLO
• Telecommunication Network Inventory TNI
• Strategic Portfolio Management SPM
• Extensive experience across the ServiceNow core platform security performance and compliance
• Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding
• Experience in Domain Separation and ITSM application
• Proficiency in scripting languages JavaScript GlideScript and designing complex solutions
• Ready to Work in UK Client location

Preferred

• Experience in Service Portal and Mobile Applications
• ServiceNow Certified Master Architect Certified Technical Architect Implementation Specialist and ServiceNow Certified System Administrator

Exceptional leadership problemsolving criticalthinking and communication skills

Skills Required