Job Description

We are seeking an experienced Solution Architect with deep expertise in ServiceNow, particularly in the Procurement and Source-to-Pay domain. This role will be instrumental in designing and delivering scalable, efficient solutions that streamline procurement processes and integrate seamlessly with existing enterprise systems. You will work closely with stakeholders across procurement, IT, and finance to align technical solutions with business goals.

Key Responsibilities:

Lead the design and architecture of ServiceNow solutions within the Procurement module (e.g., Procurement, Purchase Orders, Catalog Items, Vendor Management).

Collaborate with business analysts and stakeholders to translate business requirements into scalable technical solutions.

Develop solution blueprints, technical specifications, and integration strategies.

Ensure alignment with ServiceNow best practices and enterprise architecture standards.

Oversee the implementation and configuration of ServiceNow procurement workflows, forms, and automation.

Guide development teams, review code/designs, and ensure solutions meet quality and compliance standards.

Support data migration, system integrations (e.g., with ERP systems like SAP, Oracle), and third-party tool connections.

Conduct system reviews and recommend improvements for performance, security, and scalability.

Stay up to date on the latest ServiceNow platform enhancements and procurement capabilities.

Performance Indicators:

Compliance & Governance: Adherence to organizational standards, security protocols, and audit/compliance requirements throughout the solution lifecycle.

Knowledge Sharing & Leadership: Active contribution to architectural documentation, knowledge transfer to technical teams, and mentorship of developers and analysts.

Solution Quality & Scalability: Delivery of ServiceNow procurement solutions that are robust, scalable, and aligned with enterprise architecture and industry best practices.

Stakeholder Satisfaction: Positive feedback from procurement, IT, and finance stakeholders on solution effectiveness, usability, and business alignment.

Project Delivery: On-time and on-budget completion of architecture and implementation phases with minimal rework or escalation.

Process Improvement: Demonstrated improvements in procurement process efficiency, automation, and user adoption as a result of implemented solutions.

System Integration & Performance: Seamless integration of ServiceNow with ERP and third-party systems, with reliable performance and minimal downtime.