Job Description

Experience:

10+ Years

Role Summary

The ServiceNow Technical Architect is a key leadership role responsible for designing and guiding the implementation of scalable, secure, and high-performing ServiceNow solutions. This position involves collaborating with business and technical stakeholders to translate complex requirements into architectural blueprints that drive efficiency, innovation, and platform excellence.

Key Responsibilities

Architectural Leadership

Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with enterprise architecture standards, best practices, and strategic objectives. Develop both high-level and low-level technical designs, providing architectural guidance throughout the implementation lifecycle.

Platform Strategy & Roadmapping

Define and maintain the strategic roadmap for the ServiceNow platform, identifying opportunities for leveraging out-of-the-box features, integrations, and innovative customizations.

Technical Advisory & Governance

Act as a subject matter expert and trusted advisor to clients and internal teams on platform capabilities, performance, scalability, and security. Establish governance frameworks to ensure technical consistency, integrity, and adherence to platform best practices.

Requirements Analysis & Solution Design

Collaborate with business stakeholders to capture and analyze requirements, translating them into robust architectural solutions and detailed design documents.

Cross-Module Expertise

Provide architectural guidance across multiple ServiceNow modules, including:

Integrated Risk Management (IRM):

Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management.

Security Operations (SecOps):

Vulnerability Response, Security Incident Response, and Security Dashboards.

IT Service Management (ITSM).

IT Operations Management (ITOM).

Customer Service Management (CSM).

Integration Design

Architect and oversee the implementation of complex integrations between ServiceNow and other enterprise systems using REST, SOAP, JDBC, and MID Server technologies.

Technical Oversight & Quality Assurance

Provide technical direction to development teams, ensuring compliance with design patterns, coding standards, and performance guidelines. Conduct code reviews, ensure solution quality, and oversee technical delivery milestones.

Prototyping & Demonstrations

Lead the creation of technical prototypes and conduct platform demonstrations to validate design concepts and illustrate capabilities to stakeholders.

Performance Tuning & Optimization

Identify and address performance bottlenecks, ensuring ServiceNow applications meet scalability and performance standards.

Advanced Scripting & Development

Demonstrate expert-level proficiency in ServiceNow scripting (Server-side JavaScript, GlideRecord, GlideSystem, UI Policies, Business Rules, Client Scripts, Script Includes) and custom application development.

Agile Leadership

Guide agile teams from a technical perspective, ensuring alignment of user stories and development activities with overall architectural goals.

Platform Evolution

Stay up to date with the latest ServiceNow features, releases, and industry trends, applying new capabilities to optimize architectural designs and enhance client solutions.

Required Skills & Experience

Extensive experience as a ServiceNow Technical Architect or in a similar leadership role. Proven success in designing and delivering large-scale ServiceNow implementations across multiple modules. Deep understanding of ServiceNow platform architecture, data model, and security framework. Expertise in platform governance, performance tuning, and security hardening. Hands-on experience with complex integrations and enterprise-wide deployments. Strong analytical, problem-solving, and stakeholder communication skills. Experience working in Agile environments and leading technical teams. Relevant ServiceNow certifications such as: Certified Master Architect (CMA) Certified Technical Architect (CTA) Certified Application Developer (CAD) Certified System Administrator (CSA)

Platform / Tool Expertise

ServiceNow GRC (Governance, Risk & Compliance) ServiceNow SecOps (Security Operations)

Qualifications

Bachelor's or Master's degree in Engineering, Computer Applications, or a related discipline (B.E/B.Tech, BCA/MCA). ServiceNow Certified Consultant credential preferred.
Job Type: Full-time

Pay: 450.00-550.00 per day

Work Location: Hybrid remote in London EC1A 2AA