Job Description

The ServiceNow Senior Technical Consultant plays a central role in designing, configuring, and delivering high-quality ServiceNow solutions that drive measurable business value. This position requires strong technical expertise, a consultative mindset, and the ability to translate business requirements into scalable, best practice-aligned ServiceNow implementations. The consultant works collaboratively with engagement managers, architects, and customer stakeholders to ensure successful end-to-end delivery across multiple concurrent projects.

Key Responsibilities

Solution Design and Technical Leadership

Lead technical design and configuration activities across one or more ServiceNow engagements. Translate customer requirements into robust, scalable, and maintainable ServiceNow solutions. Own the creation of technical designs, solution documentation, configuration specifications, and interface details. Ensure alignment to ServiceNow best practice, Konversational standards, and the NowCreate delivery methodology. Provide technical oversight across build, test, and deployment phases to ensure solution quality. Participate in technical governance, architectural reviews, sprint planning, and solution walkthroughs.

Platform Configuration and Build Quality

Configure and develop ServiceNow applications including workflows, business rules, client scripts, integrations, and platform automation. Ensure code quality and maintainability through adherence to standards, peer reviews, and governance checkpoints. Support testing efforts by preparing test scripts, resolving defects, and validating delivered functionality. Maintain accurate and current technical documentation, configuration records and solution decisions.

Customer Collaboration and Advisory

Work closely with customers to understand their technical and process requirements. Facilitate technical design workshops to define solution options, design decisions, and implementation approaches. Advise customers on best practice approaches, platform capabilities, and optimization opportunities. Communicate technical concepts clearly to both technical and non-technical stakeholders.

Agile Delivery and Methodology Application

Champion sprint-based execution, backlog refinement, demos, retrospectives, and continuous improvement. Ensure that technical deliverables align to sprint goals, acceptance criteria, and quality expectations.

Internal Enablement and Knowledge Contribution

Support and mentor junior consultants through technical guidance and review. Share best practices, reusable components, and lessons learned across the delivery practice. Contribute to improvement of Konversational's playbooks, delivery templates, and internal toolkits. Continuously enhance personal technical expertise and remain current with platform innovations.

Experience and Qualifications

3+ years of technical experience delivering ServiceNow implementations. Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM. Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation. Good knowledge of Agile delivery practices such as Scrum or Scaled Agile. ServiceNow Certified System Administrator required. 2+ ServiceNow CIS certifications (CSM, ITSM, FSM, ITOM preferred). Experience in consultancy or partner environments working directly with customers. Ability to facilitate technical discussions and lead design workshops with technical and business stakeholders.

Location and Travel

May require travel to customer sites across the United Kingdom and Europe depending on engagement needs.

Seniority Level:

Senior Level.

Industry:

Information Technology Services and Consulting.

Employment Type:

Full-time.

Job Types: Full-time, Permanent

Application question(s):

How many CIS certifications do you have? How many years of experience do you have delivering ServiceNow implementations? Will you now to in the future need visa sponsorship to be able to work in the location this job is advertised for? Will you be ready to work from office twice a week?
Work Location: Hybrid remote in London EC1N