Job Description

Join OneAdvanced:

OneAdvanced uses ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, ITSM and ITOM.



We are hiring a ServiceNow Developer to join our ServiceNow Centre of Excellence, working alongside an existing developer to accelerate platform maturity.


What You Will Do:

You'll play a key role in taking the ServiceNow platform forward, with responsibility across ongoing development, including:

Delivering intermediate to advanced ServiceNow development across ITSM, CSM and ITOM Enhancing a platform transitioning from MVP to a scalable, enterprise-grade solution Designing and deploying complex workflows, automation and catalogue items Developing and maintaining platform components such as Business Rules, ACLs, UI Actions, UI Policies, and scripting Supporting Customer Service and cross-functional teams across commercial, finance and services Working with integration teams to support data flows from systems including Salesforce, CRM and ERP platforms Managing deployments, releases, CAB activity and early-life support within a weekly delivery cycle Creating and maintaining technical documentation and configuration standards Monitoring platform performance and clearly communicating progress, risks and priorities Contributing to continuous improvement and ServiceNow best practice within the Centre of Excellence
What You Will Have:

Essential experience:

Proven ServiceNow development experience at mid-senior level Strong hands-on experience with ServiceNow DevOps activities in a live, customer-facing environment Experience working in agile delivery environments Experience supporting ServiceNow integrated with multiple enterprise systems (e.g. Salesforce/CRM, NetSuite, ERP) Strong understanding of ITSM processes and ServiceNow platform architecture Ability to work independently while collaborating effectively with technical and non-technical stakeholders Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain complex technical concepts clearly
Certifications:

ServiceNow Administrator certification (required) ServiceNow Implementation Specialist - ITSM or CSM (required)
Nice to have:

Experience with Performance Analytics Reporting and dashboard development Exposure to ITOM and CMDB optimisation in low-maturity environments
What We Do For You:

Wellbeing that means something

26 days' holiday + bank holidays

(and the option to buy more) plus

1 paid volunteering day

every year

Exceptional family leave

, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave

Robust sick pay

of up to 13 weeks full pay + 13 weeks half pay

24/7 Employee Assistance Programme

for confidential support

Private medical insurance for everyone

, no medical-history exclusions

Financial benefits that have your back

Performance-based rewards tailored to your role

, from company-wide bonuses to OTE and commission structures

Income protection

: up to

75% salary for 5 years

if you ever need it

Grow your career with us

SkillsHub learning platform

with leadership pathways, future-manager training, and a huge online library Access to

external training and apprenticeships

Making a Difference

MatchIt!

Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Pennies from Heaven

donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

ULEV car scheme

with 1,000+ models

Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are:

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that's powering the world of work and making a real difference.

Learn more at

www.oneadvanced.com