Job Description

PLEASE NOTE THAT THIS ROLE IS BASED IN THE UNITED ARAB EMIRATES



The CAG Service Manager (Nurse Manager) will be responsible for the delivery of safe, effective and patient-centered services, directing staff to maintain high standards of professional conduct. They will work alongside the CAG lead clinician to develop and implement clinical care pathways; monitor the quality of clinical care, including safety, outcomes and patient feedback; and develop staff to strive for the delivery of excellence. With their consultant colleagues and other heads of profession, they will set the standards and act as role models for an effective multi-professional culture. They are responsible for the delivery of agreed operational objectives, driving quality improvements, and leading the CAG accreditation programme, through values-based leadership, establishing a strong culture of accountability .



Service Management



Risk and Governance



Professional and Clinical Leadership



(Please refer to the attachment of job description/person spec for this role)



Maudsley Health is the brand name for the collaboration between South London and Maudsley NHS Foundation Trust (SLaM) and MACANI, the local partner. It was formed in 2015 to support the development of high-quality mental health services within the Middle East. Ambitious development plans are being progressed, and the service is growing geographically and clinically in a planned way. Maudsley Health began by providing child and adolescent mental health services in Abu Dhabi in 2015 and then Adult Mental Health Services in 2017. In 2018 the service successfully bid for a contract to work with the then Ministry of Health and Prevention (now Emirates Health Services) to support the development of Al Amal Psychiatric Hospital in Dubai.



The aim of Maudsley Health in the UAE is to deliver high quality mental health services, including advice, training and consultation across the range of mental health problems. This requires working collaboratively with multi-disciplinary colleagues, other professionals, families and patients. The service aims to provide a supportive environment using evidence-based approaches and will offer training and development to professionals . The post is being created to support the development of services in the Middle East.



We are aiming to recruit two Service/Nurse Managers. One will be based in Dubai at Al Amal Psychiatric Hospital and the other will be based in Abu Dhabi at the Maudsley Health Hospital.



5. KEY RESPONSIBILITIES

The post-holder is expected to achieve the following outcomes:

Service Management



Staff within the CAG are appropriately led and supported to deliver to their full potential and deliver the outcomes for which they are responsible. Patient care is delivered to the highest standards, and there is continual oversight and monitoring of process and outcomes. Staff have the appropriate skills to deliver care. All staff understand their responsibilities in the delivery of care, and how they are accountable for this. Clinical staff have access to information about the quality and effectiveness of clinical care delivery and are empowered to change practice to improve outcomes at a local level. The post-holder actively contributes to the delivery of the agreed contract, this may include assuming agreed responsibilities at hospital-wide level that contribute to the success of the contract. Making recommendations about resources required to ensure the care is of a high standard.

Risk and Governance



The post-holder manages clinical governance systems within the CAG to ensure that clinical practice meets all regulatory and risk management requirements, and that clinical care is delivered consistently and to a high standard. The CAG operates with a pro-safety culture that positively encourages staff and service users to detect and report safety risks, hazards, incidents and near misses. CAG staff are able to describe how they report, manage and reduce risks, respond to patient feedback, and embed learning in order to improve services. There is positive contribution to the Risk Management framework within the hospital, providing assurance and compliance with agreed standards. The CAG meets targets for compliance with the agreed accreditation framework, and staff are actively engaged in striving for excellence. Best practice is recognised and rewarded, and learning shared across the hospital through contributions to formal communication channels. Service users are meaningfully involved in assurance and compliance activity. Nurses continuously monitor the impact and acceptability of care delivery, questioning established practices and using innovative approaches within agreed parameters. Oversee safeguarding procedures related to substance misuse (e.g., domestic violence, exploitation, overdose risk, children at risk).

Professional and Clinical Leadership



Nursing performance is consistent with expected standards of practice and inconsistency is identified and remedied. All nurses within the Hospital are competent as measured against expected continuing professional development standards and requirements for appraisal and supervision. Nursing practice standards are based on contemporary evidence-based policies, guidance and protocols which take account of all relevant statutory and professional guidance, and systems give assurance that all the nurses work to these policies. Nurses in the hospital are aware of their professional Code, and any serious contraventions of the Code are dealt with swiftly. Expert nursing advice is accessible, and professional standards are consistently maintained without unacceptable variation. The post-holder maintains a full knowledge of new and emerging development in nursing policy, practice and education and leads on their introduction into clinical services. The post-holder will act as a credible clinical leader to CAG staff, visibly role modelling excellent nursing care and demonstrating professional boundaries with service users and carers. * Analyze outcome data (e.g., relapse rates, re-admission rates, detox completion) to inform service improvements.