Job Description

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Services Customer Care Centre Agent
Location - Warrington
Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems and working with cross-functional teams to deliver outstanding service? If so, this role could be a great fit for you.
At Schneider Electric, we're looking for a Services Customer Care Centre (SCCC) Agent to join our team in Warrington. You'll be the first point of contact for customers, handling urgent breakdowns, troubleshooting issues, and ensuring we meet our service commitments.
What You'll Be Doing:

• Answering customer calls, primarily from contracted customers, and logging urgent breakdowns.
• Liaising with service engineers and internal teams like Customer Success Managers to resolve issues.
• Ensuring SLAs (e.g. 4 hour and 6 hour response times) are met.
• Logging callouts via our BFS/BFO system to track customer interactions and maintain accurate records.
• Working in a fast-paced environment where problem-solving and decision-making are key.
• Stay up to date on product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.

What We're Looking For:

• Strong customer service experience. You should be comfortable handling calls and solving customer issues.
• Excellent communication skills. Clear, professional, and able to build relationships quickly.
• Good organisation and problem-solving skills.
• SAP experience is helpful but not essential. We'll provide training.
• Ability to work well in a team and adapt to a dynamic environment.

Working Hours & Flexibility:

• 4 days on, 4 days off (12 hour shifts, 1 hour break)
• The role is based in Warrington (Gemini office), with hybrid working available after training.

What We Offer You:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation. We believe that embracing diverse perspectives drives innovation and collaboration. We are committed to building teams that reflect the communities we serve.
We are proudly participating in the Disability Confident Program, supporting employees with disabilities in the workplace.
Apply Now
Submit your application online and take the next step in your career with Schneider Electric.
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Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills Required