Job Description

Refreshingly Human

: be friendly, approachable, professional in all dealings.

Extreme Ownership

: take full responsibility for outcomes, continuously improve.

We Think Big!

: be creative, solution-oriented and ambitious.

Deliberately Urgent

: make considered decisions quickly; act with pace.

Primary Purpose

To build and maintain excellent client relationships after purchase by delivering proactive and reactive equipment servicing, repairs, maintenance and advice. Ensuring our customers continue to receive world class support and that the OSKA servicing function is managed with ownership, urgency and care.

Key Responsibilities

Lead, manage and develop the servicing team (currently one field engineer) including appraisals, performance management, scheduling, time and resource management. Coordinate and oversee all reactive repairs, workshop repairs and trial equipment processes, ensuring these are handled efficiently, professionally and in line with customer expectations. Manage the preventative maintenance contracts calendar. Scheduling visits, updating records and ensuring compliance and service levels are met. Order parts required for repairs and maintenance, schedule and book engineers on customer request, and ensure all parts and resource requirements are met in a timely manner. Liaise proactively with customers, the operations team and other stakeholders to coordinate timely deliveries, installations, engineer visits and overall service activity. Act as the central point of contact for all after-sales servicing queries, providing clear information, guidance and updates to customers. Empower customers by giving them the knowledge and advice they need to maintain and care for their equipment, ensuring they feel supported and informed. Demonstrate and uphold OSKA's core values in every aspect of your work:

A Fire Within

: genuinely care and show passion for what we do.

Deliberately Urgent

: make considered decisions quickly; act with pace.

Refreshingly Human

: be friendly, approachable, professional in all dealings.

Extreme Ownership

: take full responsibility for outcomes, continuously improve.

We Think Big!

: be creative, solution-oriented and ambitious.

Own and deliver the servicing growth plan: identify opportunities to expand servicing contracts, improve revenue, increase efficiency, and support the business's growth objectives.

Person Specification

Essential

Proven experience managing a servicing/after-sales or field-engineering team, preferably within a technical equipment or medical / healthcare environment. Strong organisational and planning skills: able to schedule teams, parts, and customers in a multi-task, fast-moving context. Excellent customer-facing and communication skills: able to provide clear advice, manage expectations and build lasting relationships. Demonstrated ability to take ownership of a service function, manage KPIs, and drive continuous improvement. Ability to prioritise in an urgent environment, make decisions quickly when required, and meet SLA deadlines. A collaborative, positive approach aligned with OSKA's culture: passionate, human, curious, solution-driven.

Desirable

Experience of servicing or maintenance contracts, particularly in a healthcare / pressure-care / bed / mattress environment. Familiarity with warehousing or parts ordering processes. Knowledge of regulatory or quality frameworks relevant to servicing healthcare equipment. Ability to analyse service data, track contract performance, and generate actionable insights.

What You'll Bring to OSKA

A genuine passion for making a difference: you'll be helping care providers and individuals who rely on our equipment every day. A proactive mindset: you'll continually look for ways to improve the service offering and the customer experience. Strong leadership: you'll inspire your team, foster trust and drive results. A "can-do" attitude: you'll embrace OSKA's values and bring energy, urgency and human-centred service to your role. Strategic thinking: you'll help shape the future of the servicing business and contribute to the company's growth.

What OSKA Offers

A meaningful role within a company on a mission: "to change thousands of lives every day by designing and delivering best-in-the-world pressure care solutions." A collaborative, supportive culture where teams trust each other, act fast, and are empowered to make a difference. Competitive pay and benefits (to be discussed). Opportunity to lead a service team, develop processes, grow a business unit and have a real impact. Training and career development opportunities consistent with OSKA's investment in its people.
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Discounted or free food On-site parking Profit sharing Sick pay
Work Location: In person