Job Description

Job Summary 2025

We are seeking a dedicated and detail-oriented Servicing Team Associate to join our team. The ideal candidate will possess strong organisational skills and a background in administrative tasks. This role involves providing exceptional support to our team and clients, ensuring smooth operations within the office environment.

Duties

Follow documented strategies, processes, and procedures for engaging with HMS clients and customers. Contribute to a highly efficient, flexible, and dynamic servicing team. Build positive working relationships with colleagues and provide constructive feedback where appropriate. Support the Team Manager in achieving targets and contribute to setting business objectives. Actively participate in team meetings and foster a culture of performance, customer service, integrity, and ethical practices. Implement strategies to maximise redemptions across workstreams (currently shared equity portfolios). Assist with process mapping, maintaining operating standards, and preparing management information reports. Ensure compliance with legislation and regulation, identifying risks and liaising with Operational Risk and Compliance teams. Meet personal targets and contribute to overall team performance.

Skills

Essential

:

Strong teamwork, communication (verbal, written, interpersonal), and stakeholder relationship skills. Proactive, delivery-focused, with a positive "can-do" attitude. Excellent attention to detail, problem-solving, and decision-making abilities. Self-motivated, adaptable to change, and focused on process improvement. Experience in customer engagement and negotiation. Good research skills and understanding of FCA requirements (MCOBs, CONC, DISP). Experience with complaints handling and regulatory awareness.

Preferred

:

Proficiency in Microsoft Word and CRM systems. Direct experience in secured lending, enforcement of security, litigation, repossession, and working with debt advice agencies. Understanding of regulatory returns processes (e.g., MLAR). Formal relevant qualifications. Experience in collections/recoveries.
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Life insurance On-site parking Private medical insurance
Work Location: In person