Job Description

We are seeking an experienced Band 3 administrator to join our dynamic multi-disciplinary team at the SET CAMHS Eating Disorder Intensive Support Pathway Day Service clinic, an exciting new project.



NELFT is an experienced provider of mental health services for children and young people, already providing these services in four London boroughs. It is also one of England's largest NHS Foundation Trusts.



Desirable criteria



Using Systmone data base or similar, to interrogate patient information and update accordingly



General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photo-copying and filing



Liaising with members of staff including, clinicians and senior managers



Knowledge and experience on Microsoft applications, such as, email, excel and word



Direct telephone and face to face contact with service users and their carers/parents



Experience in administrative role within the NHS, education, social care or similar



Essential Criteria



Good organisational and admin skills



Great telephone manner and customer service skills



2 years minimum administrative experience



Friendly and flexible thinking



Ability to prioritise and work under pressure



About NELFT's new SET CAMHS



NELFT's SET CAMHS is for anybody aged between 0-18, living in the Southend, Essex and Thurrock areas and is free at the point of entry. The service is also for young people with special educational needs (SEN) up to the age of 25.



Any young person experiencing emotional wellbeing or mental health problems, (or any parent, guardian, professional or teacher of a child who is experiencing emotional wellbeing and mental health difficulties), may access our service.



Our Values 2025 - 2030



Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.

They are:

We are kind. We are respectful. We work together with our communities.

These three values help us to strive to provide the best care by the best people.



Probationary Period



This post will be subject to a probationary period.



Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.



We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.



Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.



Use of AI

Please see attached document regarding acceptable use of AI during the recruitment process.