Job Description

Yuno Sexual Health provides specialist integrated sexual health services in the Bristol, North Somerset and South Gloucestershire (BNSSG) area.



We are recruiting a Band 3 Sexual Health Administrator for 23.5 hours per week as follows:

Monday:

08:45-17:00

Wednesday:

09:45-18:15 (Weekly Portishead clinic )

Thursday:

10:45-19:00



The post holder will be joining a small team at our clinic based in Weston General Hospital and also our at community clinic based in Portishead (temporarily being held at Weston General Hospital). If you are interested in working for us and can demonstrate the relevant skills and knowledge, we would love to hear from you.



The role provides a robust, flexible and wraparound, patient focused and responsive administrative service to support the clinical function. This includes, but is not limited to, welcoming patients, using multiple clinical systems, preparing and processing patient notes, liaising with local hospitals and clinics and answering and triaging patient and other professional queries. The Administrator role will contribute to the provision of a high-quality service for patients.



The work involves close liaison with clinical and non-clinical staff to ensure patient attendance to clinic, booking patient appointments in line with the Patient Access Policy, and working in a busy and high pressured environment. The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.



Liaise with other departments developing positive and co-operative working relationships



Be able to respond to upset, potentially angry members of the public in a calm and professional manner, understanding limitations of role and how to access support



Provide a polite, courteous and responsive customer service, understanding the link between own professionalism and the possible impact on the department's image.



Answer the telephone, make appointments, deal with queries relevant to the service and/or take accurate messages, record details and pass on to the appropriate team/individual in a timely

manner.



Provide a calm and friendly welcome to visitors, patients, staff and service users, using a caring and professional approach.



Use a computerised system to book appointments and complete associated processes.



Process and update all relevant documentation where appropriate, using computerised systems, providing records and information as requested.



Photocopying, filing, scanning, record keeping, plus other general office duties as and when required.



Manage and process patient referrals and medical correspondence effectively and timely.



Manage own time effectively, prioritising own workload to meet competing demands.



Deal with various enquiries via phone, face to face, fax, email or mail from GPs, consultants, specialist nurses, relatives, patients, medical staff and external organisations.



University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.



Other issues and project work as delegated by the Admin/Reception coordinator or other managers. Actively participate in the Trust's annual appraisal process providing evidence to meet the Knowledge Skills Framework requirements of the post. Ensuring the relevant spreadsheets and relevant systems are updated with patient outcomes to allow accurate audit. To take part in audit and associated duties. Responsible for maintaining IT literacy and updating skills in line with the introduction of new systems within the Trust. Receive, open, sort, date stamp and distribute incoming mail and prepare outgoing mail. Receive and respond to written, electronic and telephone referrals and communications from other health care providers in accordance with the department guidelines. Process and update all relevant documentation where appropriate, using computerised systems,

providing records and information as requested.

Act as a supportive and adaptable team member, assisting with the work of other administrators, to include providing annual leave/sickness cover for colleagues as and when required. Potential to work over other sites ( Sexual Health sites). * Actively participate in the Trust's annual appraisal process providing evidence to meet the Knowledge Skills Framework requirements of the post