Job Description

Job Introduction

We have an exciting opportunity for someone to join our Shared Services team as a Shared Services Administrator on a temporary one-month assignment. This role is ideal for an organised and detail-focused individual who can provide accurate and efficient administrative support in a busy, collaborative environment.


Job Overview
Manage the Shared Services inbox, routing queries to the appropriate teams Provide first-line support for HR system queries and basic troubleshooting Maintain accurate employee records and upload documents to the HR portal Process new starters and leavers, ensuring documentation and system updates are completed Manage the Shared Services phone line and redirect calls as required Update trackers, templates, and documentation to support process improvements Assist with testing and provide feedback during system upgrades or process changes Help identify recurring issues and contribute to continuous improvement activities Maintain accurate records to support data-driven decision-making

Minimum Criteria To Apply
Proven administrative experience, ideally within HR, Shared Services, or a similar support function Strong attention to detail and accuracy in data entry and record management Confident user of HR systems and Microsoft applications (Outlook, Teams, Word, Excel) Excellent communication skills, with the ability to handle inbox and phone queries effectively Strong organisational skills and the ability to manage multiple tasks in a fast-paced environment A problem-solving approach with a willingness to support continuous improvement Flexibility and adaptability to support system updates and changes to processes

Package
12.50 per hour 3-Month Fixed-Term Contract Based in our Liverpool Head Office

Employee Benefits

Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements. Contributable company pension scheme 10% store discount at all our retail stores Death in Service Benefit Long service recognition scheme MyHB colleague benefits platform with access to: Discounts UK wide on retail, leisure, hospitality venues
Employee Assistance Programme with 24/7 confidential counselling and advice line * Low-cost voluntary insured health cash plans and cancer cover