Job Description

IMPORTANT: Please apply via our website www.https://rspca-littlevalley.org.uk/get-involved/jobs/

Applications submitted via Indeed may not be seen and therefore may not be considered.

Closing Date: Midnight on 16th July 2025. However, we will be considering applications as they are received and reserve the right to close applications early. Early applications are therefore advised.

Location:

Exeter

Working Hours

: Part-Time (22.5 hours per week to be worked over 3 days - Either Saturday, Sunday & Monday OR Sunday , Monday & Tuesday)

Reports to

: Shelter Manager

Salary

: 12.71 per hour

Role Overview

:

We are looking for an experienced, adaptable, and enthusiastic receptionist to undertake all duties necessary for the smooth running of the Shelter reception.

You will play an important role in providing a welcoming and professional front of house service both in person and on the telephone.

This role can be emotionally taxing, so the ability to remain calm and professional when dealing with distressing situations is essential.

A full manual driving licence would be useful, as occasional tasks may require driving of the shelter's van.

Key Tasks and Responsibilities

:

To assist with general reception duties including dealing with enquiries from the public by telephone, email and in person in relation to the shelter, the Branch, the national RSPCA and animal welfare Completing and maintaining all necessary paperwork and computer records using our Animal Shelter Manager system including the following lists:
? Animals in our care

? Reserved animals

? Lost and found animals

? The records of all neutered and chipped animals

? Adoption and fostering information

Maintaining the diary for appointments, preparing all paperwork and packs for animals coming into our care and being rehomed Ensuring all displays and posters are up to date To serve visitors with items for sale from the shelter's shop and assist with maintaining the shop and leaflet stocks Cashing up of the till at the end of each day and recording takings accurately To assist with the preparation of fundraising events and activities at the shelter, and attend these as required To maintain at all times the cleanliness and tidiness of the reception and waiting area To maintain a professional attitude at all times when representing the Branch To adhere to health and safety procedures, using personal protective equipment as necessary, and reporting any health and safety issues/concerns to the duty manager To maintain branch confidentiality and observe all GDPR requirements relating to information accessed for the duties of the role.

Person Specification

Qualifications:

Educated to a minimum of GCSE level with Maths and English at Grade C equivalent or above

Essential

:

Previous customer facing/front of house experience Must be able to work on own initiative and find solutions to challenges Excellent communication skills both written & oral, in person and on the phone Excellent planning and organisational skills, ability to prioritise work Computer literate - good typing and keyboard skills with a high degree of accuracy and good working knowledge of Excel is essential Outstanding customer service skills Smart and professional conduct and appearance A flexible and adaptable approach Willingness to learn and acquire new skills Enjoy working as part of a team Honest, trustworthy and reliable and an excellent timekeeper Ability to relate well to people from all backgrounds A genuine desire to help achieve the aims of the Branch and a commitment to animal welfare Full UK driving license.

Desirable

:

Previous receptionist experience in an animal welfare organisation/veterinary practice.

Benefits

Annual leave

: 29 days annual leave (including bank holidays); increasing to 31 days per annum after 5 years continuous service and 34 days after 10 years continuous service (pro-rata for part-time staff)

Pension:

We contribute to the NEST pension scheme. (Employer contribution 5%, employee contribution 5%)

Support for training relevant to this role Supply of Little Valley uniform Occupational Sick Pay (after successful completion of probationary period) Access to our Health Assured wellbeing scheme Discounted rates with PetPlan pet insurance
Job Types: Part-time, Permanent

Pay: 12.71 per hour

Expected hours: 22.5 per week

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Every weekend
Work Location: In person

Application deadline: 16/07/2025