Job Description

A fantastic opportunity has arisen for a Sheltered Resilience Officer to work within the Sheltered Housing service and you might be exactly who we're looking for!

The role - Ref: 25/186

Sheltered Resilience Officer

Permanent

37 hours per week

Scale 5a (28,598 - 29,540 per annum)

We are seeking a dedicated and compassionate individual who is committed to supporting tenants to sustain their tenancies and live as independently as possible. You will carry out detailed Needs and Risk Assessments for new residents and develop tailored Support Plans based on their individual circumstances. Regular welfare checks will form a key part of your role, along with reviewing support plans at least annually or when a change in circumstances occurs.

In this varied and rewarding role, you will work across a number of sheltered housing schemes throughout the town, providing vital housing management support to older and vulnerable residents. You will be responsible for managing several schemes, maintaining regular contact with tenants, completing support plans and risk assessments and responding promptly to emergency calls.

You will provide practical support by signposting or referring tenants to a range of specialist services, such as debt advice, credit unions, mental health services, adult social care and Citizens Advice. A significant aspect of this role involves helping tenants achieve financial stability by supporting them to access benefits, complete relevant forms, manage household budgets, and make informed financial decisions.

In addition, you will be expected to respond to emergency calls and safeguarding concerns, liaise effectively with external agencies such as the police and social services, and contribute to multi-agency meetings and case conferences where required. Other duties include providing support where appropriate, advocating on behalf of tenants, assisting with utilities, reporting repairs, liaising with the anti-social behaviour team and supporting residents and their families.

This is a challenging but highly rewarding position that requires excellent interpersonal, organisational and communication skills. You should be proactive, empathetic, and able to build positive working relationships with residents, colleagues and partner agencies alike.

The successful applicant will have experience of working with vulnerable customers with a range of social and housing needs, be confident and self-motivated and have the ability to work independently and as part of a dispersed team. An understanding of professional boundaries together with excellent communication and interpersonal skills are essential.
A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential.

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

P

ositivity

R

espect and Compassion

I

ntegrity

D

ynamism

E

nergy

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

Competitive rates of pay

26 days paid annual leave per annum, in addition to bank holidays

Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

24/7 Employee Assistance Programme and access to counselling services

Enhanced maternity, paternity and adoption pay schemes

A wide variety of training and learning and development opportunities

Staff Suggestion Scheme

Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you've read and think you've got what it takes to join our team then take action - apply now!

For further information about this position please contact Jane Hearne via email at: jane.hearne@bch.co.uk.

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

However, please ensure your application clearly demonstrates your suitability for this position.

Closing date for applications: Sunday, 28th September 2025

at midnight

*

Interview date: Monday 6th October 2025

BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.*

Job Types: Full-time, Permanent

Pay: 28,598.00-29,540.00 per year

Benefits:

Cycle to work scheme
Education:

GCSE or equivalent (required)
Work Location: In person

Application deadline: 28/09/2025
Reference ID: 25/186