Job Description

Do you get a thrill from leading a team to deliver top-level customer service and seeing people happy? Then you'll want this position at Dundee's BIGGEST and FIRST trampoline park!

Ryze Dundee is looking for a happy, bubbly, positive Shift Leader to join our team! As a business, our goal is to ensure every guest has a great time and a safe time while bouncing through our trampoline park! We achieve this by delivering an exceptional customer experience and ensuring all guests follow our rules designed to keep them safe. This is a fast-paced, positive environment that will push you to be the best version of yourself, supported by training and development from your management team. This is a key role in the operations of our business, as a member of management, you will be directly responsible for running shifts and managing a team of up to 35 people at a time. On a day-to-day basis you will be responsible for but not limited to the following:

Ensuring your team is delivering at its peak to ensure every guest has a great experience

Manage your team to ensure everyone is keeping guests safe by following our rules

Manage team morale to keep everyone happy and all positions covered

Interacting with guests throughout the park to lead by example and ensure everyone is having fun

Training your team to the Ryze standard using our procedure manual

Keeping the Ryze culture rich and developing this in all flight crew

Dealing with first aid incidents and reporting them accordingly

Being aware of and ensuring we adhere to necessary risk assessments and policies

Opening & Closing of business

Cash handling

Maintenance of the park

Key holding

Stock ordering and rotation

Dealing with any customer complaints that may arise

Dealing with customer emails/phone calls

Assisting with social media posting / replying to reviews

Working directly with the Manager and Park Manager on tasks

What we are looking for:

To be considered for this role we are looking to hear from candidates who have;

Experience working in a customer-focused and fast-paced environment.

Experience leading a team within a service-driven environment

Is a hands-on, inspirational and natural leader, understanding what makes a workplace great, and motivating your team to push boundaries, through exceptional customer service and a seamless operation

Is super organised, having no problem multi-tasking to ensure all key areas are tackled, from managing the park to coaching team members

Proven ability to plan and prioritise workloads

Proven ability to motivate a high-energy, high-performance team

Confident and proficient in using the booking system and able to process, amend and troubleshoot problems and queries.

About you:

You are passionate about providing great service

You are a strong problem solver

You have a keen eye for detail, an organised approach and a willingness to exceed our guest expectations

You can demonstrate an ability to provide inspirational leadership, motivating and developing team members to contribute towards the overall success of the business

You are highly motivated, energetic and fun

You have experience successfully managing teams of 10 or more

You are organised and creative

. You are a self-starter, have an adaptable nature and desire to succeed

You are a confident and clear communicator who can communicate at all levels including Managers, staff and guests professionally and courteously

You have strong leadership and communication skills, a willingness to get 'hands-on' and are fully involved with day-to-day operations

Must be available to work weekends.

For further information please contact us for the full job description for the position.

Join the team at Ryze and we can offer you benefits such as...

35 hours per week paid at 13.57 per hour worked.

Constant development and training to allow you to improve as a person and a leader.

Friends and family discount.

Bounce for free.

Free onsite parking

This role is 35 hours per week, weekend and evening work is required.

Job Type: Full-time

Pay: 13.57 per hour

Benefits:

Employee discount Free parking
Work Location: In person

Job Types: Full-time, Permanent

Pay: 13.57 per hour

Benefits:

Employee discount Free parking
Experience:

Management: 1 year (required)
Work Location: In person