Job Description

McDonald\'s are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a \xc2\xa3multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers

• Delivery of personalised service and connect with our customers

• Lead by example

• Adapt to customer needs through your team

• Answer customer queries, keeping up to date with knowledge on our food and promotions

• Use of initiative, confidence and problem solving when interacting with colleagues and customers

• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...

Location

Seafield Road
Seafield Road
Edinburgh
United Kingdom
EH6 7LJ

Meet the team

There\'s always support as you\'re doing the role. Crew Member

We call ourselves family, we go out together, we work together and we play football together. Shift Leader

McDonald\'s help me do the job I do by letting me be myself. Customer Experience Leader

Training and support

At McDonald\'s we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.

Benefits

Holiday Pay

In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

If eligible you will be enrolled onto our pension scheme.

Performance Reviews

Every year, you\'ll have a review with your manager, which can make a real difference to your pay. You\'ll get a bigger pay rise if your reviews show you\'re doing well.

Flexible Scheduling

We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.

Service Awards

We celebrate continuous service with rewards throughout your employment with us.

Free Meal

You\'ll be entitled to a free meal during your shift.

Learning and Development

At McDonald\'s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we\'ll give you the chance.

Why work here

Our values show what matters most to us and tell the world what McDonald\'s stands for. Our McFamily live by them every day across the world, from colleagues working in restaurants right through to the farmers in our supply chain. We\'re always evolving to meet a changing world, and our core values and commitment to them define who we are and guide everything we do.

McDonald\'s