Job Description

Your new role at Ivolve is calling you!

We would like to invite you to join our amazing team of professionals!

We offer

12.90 per hour.

Location:

31 Heathfield Lodge, Swansea SA1 6HD

Shift pattern

: To be discussed at interview

Must have a level 3 qualification in Health and Social Care


Our Service Leaders are caring and supportive people. We would not be the first to say it either. If you are kind, caring and compassionate, there for the people who live with us when they need you, and you do it with a smile on your face. If that is you, then we are already a big fan. Very few jobs have such an impact on people's lives. And being the supportive human being you are, you are an ideal candidate we want to join us.


Our Service Leader work both days and night shifts Care experience is essential, and we can work with over 18's.

Why choose Us

We are here to support people who live with us, people choose us because of the experiences we create. We build and nourish relationships with the people we care for and support, their families and friends and health and social care professionals. We take pride and pleasure in helping others, provide high-quality services.

What is involved

You will care for people with a variety of different complex needs, such as learning disabilities, autism, ABI, and mental health. We take time to get to know people irrespective of ability or disability, we aim to empower individuals to be as involved as they can be in control of their life. There is of course practical support too and helping people to reach their goals in smaller ways. You will provide personal care, maintain health needs, hygiene as well as keep things tidy and safe. To always perform out duties in the best interests of the Service User with due regard to respect, dignity and within best practice guidelines.

Person-led Care.

You'll support adults with lots of different needs such as learning disabilities, autism, ABI and mental health. You'll support them to flourish in a place they call home. You'll empower the people we support to be ambitious and live fulfilled lives. You'll give high-quality support tailored to people's needs. You'll be a leader of one of our teams, inspiring them to be the best they can be. You'll manage the service when the manager is away, creating a culture that allows for learning and fun. You will carry out audits for the Registered Manager and make sure any feedback and improvements are carried out. And of course, you'll follow our procedures, so we give consistent, safe and reliable care and support. Our approach is all about co-production with the people we support. So you'll work with them to design and plan things and create the best experiences together. You'll build and nourish relationships. Each person has a care plan that you'll help to create and monitor to ensure safe practices. You'll make sure you understand individual needs so that person-led care is at the heart of what you do. You'll help the people we support to develop life skills, make choices and reach their potential for independence. Help them to feel included in the community. Support people to join in with social, leisure, educational and employment activities. Help them to enjoy holidays and day trips. Communicate in a clear and suitable way. Great Planning & Leadership. Organise and coordinate the assessment of care plans to make sure they meet the needs of the people we support. Organise the team so that tasks are completed. Supervising them formally when asked by your manager. Assess and support your team so we deliver brilliant quality every day. Solve problems and delegate tasks, so we run our service effectively. You'll process finances and manage medication orders. Check people are getting involved and enjoying their activity plans. Coach the team to work in a way that demonstrates an understanding and commitment to the rights of people with complex needs Manage attendance, annual leave and absences. Authorise timesheets. Plan rotas to meet service standards. Work with your manager if there are any challenges for cover, attendance, or conduct Follow disciplinary procedures with fairness. Deliver Great Standards. Provide personal care including support with continence needs; health and medication needs; handling personal possessions; finances and documents; shopping. Help them to have good levels of personal and environmental hygiene. Make sure all medical needs are met and help people to advocate their own needs and wishes. Make sure the environment is safe and secure. Promote dignity. Manage behaviours using our strategies and procedures set out in the care plans, and review these regularly. Have the highest integrity when you deal with personal and financial affairs. Look after people's personal property and clothing, reporting any extra needs to your manager. Maintaining financial records Cleaning and maintaining equipment Report accidents or infectious illnesses for you or a person we support immediately Report any faulty appliances, damaged furniture, equipment, or any potential hazard. After training - administer medication. Deal with medical emergencies appropriately Act as brand ambassadors for the organisation. Review care plans and other documentation as required by the company of governing bodies. Keep information records to share with approved people so that we deliver joined-up care. Work with health professionals and other authorities Take responsibility for running a shift in the absence of senior colleagues. Lead team reviews of service delivery standards. Protect the people we support from abuse by following our safeguarding policies. Complete training and create a plan to continue to improve your knowledge and skills. Share domestic tasks to help with the overall running of the service. Share responsibility for shopping and meal prep, involving people as part of their care plan. Communicate in a clear, professional, and respectful way.

Essential Skills

Good general education

Honesty, reliability, trustworthiness, and a passion to make a difference

Commitment to the aims and objectives of the home and of Ivolve

Satisfactory Police Check and check against the ISA List (where applicable)

A commitment to undertake training and development

Desirable Skills

QCF Level 3 or above in Health and Social care

Previous experience within social care setting

Knowledge and commitment regarding Equal Opportunities

Knowledge of the regulatory frameworks

Confident IT user

How We Will Support You

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension. Your birthday off with pay after a year of service and there is a 300 refer a friend scheme too!


Industry-Leading Recognition


Colleague lotto - giving everyone the opportunity to win great cash prizes

Prize winning scratchcards aligned with values in action!

We recognise our colleagues who go above and beyond - our 'Heroes' are nominated by colleagues for quarterly and annual awards

Loyalty Scheme - recognising colleagues at work anniversaries

Your birthday off after a years service!

Social Wellbeing

Award-winning App for news and info

Internal social media

Team communities

Financial Wellbeing

Discounts include high street, supermarkets, flash sales, gym memberships and more

Blue Light discount programme, funded by us

Salary Finance scheme for lower cost loans and to save for special occasions or rainy days

Government mileage rates if you need to travel

Emotional Wellbeing

Free confidential Employee Assistance Programme with qualified counsellors

Free wellbeing App

Training and Development to Reach Your Potential

Learning journey that grows with you to reach care worker standards

Specialist skills training including Autism, Dementia and Mental Health

Career pathways that include flexible apprenticeships and nationally recognised qualifications

Cover the cost of relevant professional memberships

5 More Reasons to Work with ivolve?

1. Our people are pretty fabulous. We take pride and pleasure in helping others


2. There's a great energy across the business and a strong sense of teamwork


3. Very few jobs have such an impact on people's lives - we bring joy to people every day


4. We have a proud history, we're a big organisation of over 4,000 colleagues supporting around 1,300 people


5. We build and nourish relationships with the people we support


INDCARE