Job Description

Shift Manager


Location: Gateshead Team Valley, UK


Reports to: Operations Director


Direct Reports: Product Team Lead, Pack Team Lead





Biscuit International UK is the leading specialist supplier of own-label gluten-free biscuits and cookies in the United Kingdom. Located in Gateshead, our production facility operates three lines, with an annual output exceeding 4,300 tonnes annually in plain, chocolate, and sandwich biscuit formats. We are part of Biscuit International, Europe's leading private label biscuit and bread substitute manufacturer, with a rich heritage of over 400 years of expertise in delivering excellent taste at great value.


We are seeking a proactive and experienced Shift Manager to lead our production operations. In this key role, you will be responsible for planning, coordinating, and controlling all manufacturing processes on your shift. You will lead a team of Product and Pack Team Leads, overseeing a shift team of 3035 employees, ensuring all products are delivered on time, in full, and to the highest quality standards. You will drive a culture of safety, continuous improvement, and team development while ensuring cost-effective and efficient operations.



Key Responsibilities:



Plan and manage shift operations to meet production schedules and customer requirements. Lead and support Team Leads to ensure effective execution of daily plans and shift targets. Drive a strong health, safety, and wellbeing culture across the shift. Monitor and evaluate performance, implementing proactive measures to improve productivity and reduce waste. Ensure compliance with all quality, food safety, and hygiene standards. Manage all people-related processes including absence, holiday planning, training, and development. Conduct root cause analysis (RCA) for non-conformances and implement corrective actions. Support and deliver continuous improvement initiatives and project work as required. Collaborate with cross-functional teams to ensure audit readiness and operational excellence.

Skills & Experience:

Proven experience in a leadership role within a manufacturing environment. Strong understanding of lean management and continuous improvement principles. Experience in health and safety and food safety standards. Excellent leadership and communication skills with the ability to motivate and develop teams. Strong problem-solving skills and the ability to act decisively under pressure. Good numeracy and literacy skills; proficient in Microsoft Office. Level 2 Food Safety (provided by the business); Level 2 Health & Safety and Manual Handling desirable. Experience in the food industry is desirable.

Why Join Us?


At Biscuit International UK, we pride ourselves on our commitment to quality, innovation, and sustainability. Our team is dedicated to producing high-quality products that meet the evolving needs of our customers. By joining us, you will be part of a dynamic and supportive team that values collaboration and excellence.


In our hiring practices, we are committed to creating an inclusive and diverse workplace. We believe that a diverse team brings a wealth of perspectives and ideas, driving innovation and success. We adhere to fair hiring practices, ensuring equal opportunities for all candidates, regardless of their background.