Job Description

Shift Supervisor

Full Time

Starbucks (Soul Coffee Ltd)

Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting, full time opportunity for a Shift Supervisor to join our Starbucks team in

Sutton.

Shift Supervisors run shifts, lead the store team and make decisions that impact store operations. This role is a great way to develop leadership skills and expand your responsibility. They also help create great experiences for Barista's and customers alike.

Shift Supervisors are key to ensuring that our stores are so much more than just about serving coffee. You will ensure that the store team delivers the brand promise of passion for customers, passion for product, passion for people and the community by living our core values - "to inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time."

You will not only be joining the Starbucks family but the Soul Foods family.

Soul Foods Group

of Companies is a family owned business, established in the UK but now with an established portfolio in Canada, comprising of three global brands, KFC, Starbucks and Taco Bell, totalling over 350 Restaurants.

Our Mission is, 'To make a difference to people's lives, their opportunities and their communities through great tasting food and coffee'

Shift Supervisor main duties include:

- Provide quality drinks, coffee and food products consistently for all customers by adhering to all recipe and presentation standards
- Cash handling and supervision
- Deputising in the Store Manager's absence
- Being a leader for the team to ensure a world class customer experience
- Being responsible for the day to day running of shifts
- Playing an important role in people development, training and coaching
- Being responsible for high standards of cleanliness across the store inside and out
- Managing inventory and stock control for the store
- Working closely with the Store Manager / ensuring that our customers get great products and a friendly service from a motivated team
- Assist the Store Manager with stock control and ordering
- Assist with staff rotas in line with budgeted hours
- Supervise the team, ensuring that everyone is aware of their daily duties
- Motivating the team to ensure great results
- Manage deliveries and store food supplies, equipment, and utensils in line with procedure

The Ideal Shift Supervisor:

You must have the drive, passion and a natural energy to deliver a fabulous customer experience and consistent product every time! Passionate, friendly, flexible and reliable if you love delivering great service then this is the right role for you!

Candidates must be fully flexible in working hours and may be required to cover various shifts including weekends and evenings.

You Will Receive

In return for your hard work as our Shift Supervisor, you will receive

a competitive hourly rate of 12.80

Additionally, you will receive:

- A passionate and fun team environment
- Fantastic training and development opportunities - coffee education!
- 50% Discounts on food and beverages whilst on shift

- Free bag of coffee every week
- Recognition Schemes
- Join an established, successful and growing franchise
- Opportunities across multiple existing high-profile brands with many more to come!
- On-shift benefits, a bonus scheme and employee of the month scheme!

Successful candidates must have the right to work in the UK.

Type: Permanent

Pay: 12.80 per hour

Expected hours: 20 - 35 per week

Benefits:

Company pension Discounted or free food Employee discount Store discount
Schedule:

8-12 hour shift Day shift Fully flexible Monday to Friday Overtime Weekend availability
Work Location: In person

Application deadline: 28/12/2025

Job Types: Full-time, Permanent

Pay: 12.80 per hour

Benefits:

Discounted or free food Employee discount Store discount
Application question(s):

What is your availability from Monday to Saturday?
Experience:

Restaurant management: 1 year (required) Bar management: 1 year (required) Supervising: 1 year (preferred) Hospitality: 3 years (required) Customer service: 1 year (required) Management: 1 year (required)
Location:

Sutton SM1 1LX (preferred)
Work Location: In person

Application deadline: 28/12/2025
Expected start date: 01/10/2026