Job Description

Join a World-Class Team Delivering Global Merchandise Solutions

Wild Thang is a world-leading merchandise and branded clothing partner, proudly delivering solutions for iconic brands such as

Sony

,

Formula 1

,

McDonald's

, and many other global clients.

From Liverpool to the world, our team manages complex, high-volume fulfilment, e-commerce orders, international shipping, and sustainable production--supported by robust courier networks and smart technology that ensures speed, accuracy, and reliability.

Our commitment to

sustainability

runs through every part of our operation. We are fully solar powered, ISO & BCorp-certified, and continually improving our environmental impact through smarter logistics, reduced waste streams, and responsible packaging.

To support our continued growth, we're looking for a dedicated, self-motivated professional to join our Shipping Team--someone who takes pride in their work, sees things through to completion, and thrives in a fast-paced, time sensitive environment where great service, strong communication, and proactive thinking make all the difference.

Why This Role Matters

You'll play an

integral role

in ensuring our clients receive world-class service. This means managing courier collections, overseeing stock movement, clearance, necessary paperwork, coordinating global deliveries, and working across teams to keep operations running smoothly, efficiently and on time.

You will also gain experience with

ShipHero

, our inventory and fulfilment platform, helping ensure accurate stock management, e-commerce order visibility, and seamless integrations between our web solutions, warehouses, and courier partners.

This is a role where initiative, problem solving, and a passion for excellence really shine.

Key Responsibilities

Manage and understand end-to-end international shipping processes, documentation, and terminology across

UK, EU, US, and Rest of World

shipments. Identify and proactively resolve issues that could delay cargo release or final delivery. Prioritise daily responsibilities and make confident, informed decisions. Communicate clearly and professionally--verbally and in writing--with internal teams and clients. Build and maintain strong working relationships across departments. Analyse and validate import documentation to ensure full compliance with regulations. Review and confirm shipping documents for accuracy. Ensure all regulatory and customs requirements are met for every shipment. Manage customer invoicing and approve vendor payables. Handle and manage data uploads for courier websites and generate relevant orders/purchase orders. Deliver outstanding B2B and B2C customer service. Support accurate stock management through

ShipHero

, helping maintain real-time visibility of inventory, orders, and fulfilment activity.

Skills & Experience Required

Proven experience in shipping or logistics. Strong understanding of

stock control

processes. Experience with CDS (desirable). Background in imports and exports. Excellent communication, prioritisation, and multitasking skills. Strong customer service mindset with a record of handling client interactions professionally. Flexible, proactive, and able to adapt to evolving priorities. Logical, methodical approach with strong problem-solving ability. High attention to detail and accuracy at all times.

Additional Information

Successful candidates will be contacted within 7 working days. If you do not hear from us during this time, please assume your application has not been successful on this occasion. Standard working week: up to 41 hours Core office hours: Monday to Thursday: 9am-5pm; Friday: 8am-4pm
(Total core hours: 37.5 per week)

You may be required to increase your working hours to 41 per week when business needs arise
Job Types: Full-time, Permanent

Pay: 27,500.00-28,400.00 per year

Benefits:

Company events Free parking
Experience:

shipping: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person