Job Description

Shop and Viewing Gallery Manager/Heathergems Jewellery Shop

Location:

Pitlochry, Scotland

Position:

Full-Time 40hrs , 5 days out of 7 (Monday to Sunday rota)

An exciting opportunity has arisen to join our team at Heathergems

-- a proud, family-run business now in its third generation. We are the

only manufacturer of Heathergems in the world

, offering a truly unique and handcrafted product made from Scottish heather.

Based in the heart of

Pitlochry

, our Shop and Viewing Gallery welcomes visitors from across the globe who come to experience the beauty and craftsmanship of our jewellery and giftware. As Manager, you'll help bring this story to life every day -- leading our retail team, showcasing our heritage, and creating an unforgettable customer experience.

What You'll Be Doing:

Lead day-to-day operations

of the shop and viewing gallery. Deliver exceptional

customer service

to local visitors and tourists alike. Use your

visual merchandising

skills to maintain beautiful displays and inspire purchases. Oversee

stock control

, ordering and replenishment. Handle

till operations

, including cash/card payments, refunds, exchanges, and cashing up. Produce

weekly reports

for senior management. Promote Heathergems across

social media platforms

and support brand marketing efforts. Build relationships with

local businesses, tour operators

, and tourism groups to drive footfall and sales. Support and lead your

team

by example, motivating and mentoring staff. Producing monthly staff rota. Recruitment for seasonal staff.

What We're Looking For:

Previous retail management experience

preferred. Confident with

IT systems

and reporting tools. Strong understanding of

visual merchandising

for windows, cabinets, and retail shelving. Excellent

communication

and interpersonal skills. A

flexible

approach to working hours -- able to work 5 days over 7 including weekends. Passion for

Scottish crafts

,

heritage

, and storytelling.

What We Offer:

The chance to be part of a

truly unique Scottish business

with a proud family history. A friendly and supportive team environment. Opportunities to grow with the business and contribute to its future. Staff discount on beautiful, handcrafted jewellery.
Please send your CV and a short cover letter outlining your experience and enthusiasm for the role.

We look forward to welcoming a new member to the Heathergems family.

Job Type: Full-time

Pay: 29,500.00-32,500.00 per year

Work Location: In person