Job Description

Job Title: Shop Manager

Location: Barnes

About FARA

FARA has been dedicated to supporting disadvantaged children and young people in Romania for over 30 years through our network of 40 charity shops. We are now recruiting a passionate and dynamic

Shop Manager

to join our vibrant, busy charity retail environment, where no two days are the same and the local community is at the heart of everything we do.

The Role

As a

Shop Manager

, you will play a key role in the day-to-day operations of the store, ensuring that everything runs smoothly and efficiently. Your responsibilities will include:

Assisting in the recruitment of shop staff and ensuring adequate shop cover Supervising, training, and motivating shop staff and volunteers Promoting a positive team spirit and maintaining high morale Managing sales targets and driving the shop's performance Handling general administrative duties Creating a welcoming and friendly atmosphere for customers and volunteers Engaging with the local community and networking with customers Ensuring compliance with the company's policies and procedures Overseeing tasks such as Gift Aid (sign-up and processing), sorting donations, steaming clothes, pricing, visual merchandising, till handling, cashing up, and manual handling Maintaining a clean, tidy, and safe working environment

The Ideal Candidate

To be successful in this role, you will need:

Previous experience as a Retail Manager or Team Leader At least 2 years of retail experience Charity shop experience Strong customer service skills and the ability to build rapport with customers Excellent communication and interpersonal skills A collaborative team player with proven people management abilities Organisational skills and the ability to multitask A hard-working and positive attitude A sales-driven mindset and the ability to meet targets

Working Hours & Conditions

Shop Opening Hours: 09:30 - 17:30 8-hour shifts with a 30-minute break 5-day rota, Tuesday to Saturday

What We Offer

Employee Assistance Program Comprehensive sick pay (subject to conditions) 28 days annual leave, inclusive of bank and public holidays Opportunities for realistic career progression

How to Apply

If you are passionate about working in a charity retail environment and making a difference, we'd love to hear from you! To apply, please submit your CV outlining your relevant experience and why you would be a great fit for the role.

FARA is an equal opportunities employer, and we encourage applicants from all backgrounds.

Job Types: Full-time, Permanent

Pay: 30,615.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Referral programme Sick pay Store discount
Application question(s):

Have you worked for a charity before? Do you live within 45 minutes away from the store?
Work Location: In person