Job Description

Are you passionate about sustainable fashion, community spirit, and making a real difference every day? We're looking for a dynamic Shop Manager to lead our Clacton team and help us become the South East's premier destination for preloved treasures and eco-conscious retail.



At the heart of our mission is something much bigger than just great clothes and bargains -- we're here to generate vital income for some of the leading hospice groups in the region, supporting exceptional care for local people and their families.

What We're Looking For:

Retail management experience (charity sector a plus, but not essential)

A people-person with excellent communication and leadership skills

Passion for sustainability, fashion, and giving back to the community

A proactive, hands-on approach to hitting targets and solving problems

Flexibility and a great sense of humour!



Why Join Us?



Be part of a growing movement in ethical, sustainable retail

Make a genuine difference to people's lives through hospice care funding

Work in a positive, values-driven environment

Ongoing training, support, and opportunities for progression

Ready to lead change on the high street and support life-changing care?

We'd love to hear from you!

Apply today and help us turn second-hand into first-class care.

What You'll Be Doing:

Leading by example to create an inspiring and welcoming shopping experience

Motivating and managing a fantastic team of staff and volunteers

Driving sales, donations, and community engagement

Championing visual merchandising and sustainable fashion trends

Managing stock, budgets, and day-to-day operations with energy and efficiency



Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families. Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, in the hospices - Fair Havens for adults or Little Havens for children - or a combination.



Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.



In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.



At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.



We value diversity and welcome applications from all sections of the community.



To effectively manage the day to day running of the shop staff and volunteers

To manage stock, optimise profit and maximize sales, retaining oversight for all transactions taken.

To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential.

To take responsibility for managing your shop and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress in your allocated shop. proposing action to the Area Manager for improvements in operations.

To maintain an awareness of developments in local shops, especially in the Charity sector, updating the Area Manager as required.

To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views.

To actively promote Gift Aid, sign up donors and achieve performance targets.

To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income.

Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary.

Ensuring the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.

Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.