Job Description

Join Our Award-Winning Charity Retail Team!

Are you a dynamic retail manager seeking a fresh challenge?

Do you want to be part of an innovative charity retailer, who has been awarded UK Charity Shop
of the Year for 2024/25?

Our charity shops are essential in raising funds for Birmingham Hospice, with the generosity of donors and shoppers playing a crucial role in supporting our community. We are looking for a

Shop Manager

to join our Retail Team at our Erdington shop.

Key Responsibilities:

As Shop Manager you will support the Retail Area Manager by developing, leading, and motivating your team of staff and volunteers. You will lead and train your team, ensuring efficient rotas are in place to maximise shop income. You will ensure that stock is displayed well and is sorted correctly, ensuring the shop and stockroom is always kept clean and tidy. You will actively encourage donations and saleable goods, and ensure stock is prepared for display/selling, ensuring all goods are appropriately sized and priced.

Requirements:

Significant retail experience, preferably within the Charity Sector.

Commitment and passion for delivering outstanding customer service.

Effective communication and strong organisational skills.

Experience working with sales targets.

In return, we offer the opportunity to be part of an amazing growing charity retail team, generous holiday entitlement, wellbeing programmes, comprehensive training and the opportunity to develop your career in retail management.

For an informal chat about this role please contact email Simon Mitchell, Regional Retail Manager at: simon.mitchell@birminghamhospice.org.uk

To view the full job description for this role and to apply for this vacancy please use the at our jobs portal on our website:

https://www.birminghamhospice.org.uk/about-us/join-us

Join us and make a difference in your community

Please note to be considered for this role you must complete our on line application form detailing in the supporting statement how you meet the criteria for the role as stated in the person specification section of the job description.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual - whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Job Types: Full-time, Permanent

Pay: 24,864.00 per year

Benefits:

Additional leave Bereavement leave Canteen Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Application deadline: 08/07/2025