Job Description

Shop Manager



Permanent Contract



Location: Leeds Road, 85A Leeds Road, Harrogate, HG2 8BE



Hours: 30 per week



Salary: 20,335.38 per annum



Closing date: 03.09.2025 (the advert may close early if we receive a sufficient number of suitable applications)



Brand: Saint Michael's Hospice





Interviews will take place at Crimple House on W/C 08.09.2025





Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just 'B' and Saint Michael's Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.





We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.





About the role



The role is an integral part of our retail team managing one of our longest standing shops. The shop manager works with their team to generate as much income as possible through the generous donations from our supporters.





You will:


Sort, price and sell donated items to generate as much income as possible through the shop

Work as part of a team of paid staff and volunteers, mentoring, training and supporting people to achieve the best results for our organisation

Work closely with the area manager to increase shop revenue through gift aid, space, stock and people management.

As champion for our customer and donor experience, the manager will support the team of staff and volunteers to provide exceptional service, a welcoming and friendly shop to visit or work in, and beautiful displays that would entice any new or regular customer to browse.

With a keen desire to meet and exceed targets, this role would develop plans and have regular visits with the Retail Area Manager to discuss shop performance and look at ways in which we can grow and enhance our amazing hospice charity store.




How we look after you:


We put people first in all that we do, which includes our own team

Wellbeing and resilience support with a dedicated team by your side

Flexible and hybrid working for many roles

A supportive and caring environment

Opportunities to grow, develop and progress, with culture of lifelong learning




How to apply:


Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.

Download and read through job description (via the 'Downloads' section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role.

Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.

We recommend reading the application pack "Joining Herriot Hospice Homecare, Just 'B' and Saint Michael's" and browsing the "Join our team" pages of our website, which will provide lots of useful information about what it's like working for us and how the recruitment process works.

Did you hear about this role from a current employee as part of our recommend a friend scheme? Don't forget to let us know after clicking apply.




Our values


We put the people who use our services at the heart of everything we do

We are caring and compassionate

We are personal and supportive in our approach

We engage positively

We are responsive

We are driven to do better

We are fair

We are professional

We work collaboratively

We are accountable




Living out our values


Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.

We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement

If you require any support or adjustments to be able to apply for this role, please let us know by emailing people@saintmichaelshospice.org

We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.




Don't quite meet the requirements for this role? We'd still love to hear from you, please get in touch via people@saintmichaelshospice.org to discuss other opportunities across our family of services.





PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.





North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.





North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just 'B', Saint Michael's Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

What we offer you:

Competitive salary Generous 35 days of annual leave (pro rata) 8% employer pension contribution Wide range of discounts on high street brands and local shops Cycle to work scheme * Recommend a friend bonus