Job Description

Post: Relief Shop Manager

Salary: 12.50 per hour (24,440 per annum FTE)

Hours: Bank - zero hours contract

Overview of Role:

Provide support at manager level in designated Mountbatten retail outlets as required in order to maximise sales and minimise costs, through accountable effective management of employees, volunteers, stock and administration during the absence of the Shop Manager.

Responsible for motivating and training employees and volunteers who work in the shop ensuring that they maintain our high standards at all times. Create a team spirit in the shop in line with Mountbatten's Values to deliver excellent customer service and present a professional image to employees, volunteers and customers at all times reflecting the values and reputation of Mountbatten.

Liaise with other departments within Mountbatten, including Fundraising, Finance, Human Resource Teams and Voluntary Services.

Key Tasks:

Sales

Achieve profit targets, advising of any concerns to the Retail Area Manager

Ensure that the high standard of service to customers that is expected by Mountbatten is maintained at all times

Actively support any fundraising promotions as required by Mountbatten

Shop Appearance

Maintain a high standard of presentation, both in the windows and the interior of the shop

Ensure the window and in-store displays are relevant and of a good standard

Stock

Price stock at a consistent level in accordance with Mountbatten price guides

Actively ask and promote Gift Aid to all customers

Ensure the quality of stock is of an acceptable standard

Stock Areas

Keep stock areas organised, uncluttered and promote safe working practices.

Volunteers

Ensure that tasks are properly delegated to volunteers in accordance with their training and abilities

Promote a happy working environment to increase efficiency and job satisfaction

Organise and manage the volunteer's rota, ensuring everyone is aware of their hours of work

Administration and Security

Ensure correct procedures are followed for receipt of donated goods, including Gift Aid, Recording of donors as appropriate

Ensure that all Mountbatten till procedures are adhered to and that cash is kept secure at all times

Notify the Retail Area Manager in the event of a break in, suspected theft or security incident (this includes suspected dishonesty by employees or volunteers)

Attend all Shop Manager meetings as required

Provide cover, as requested, at any of the other Mountbatten retail outlet when required.

Health and Safety

Provide a safe environment that protects all employees, volunteers and the public

Comply with all health and safety regulations as per Mountbatten's health and safety policy and procedures

Ensure that all Risk Assessments are current and that all employees/volunteers working in the shop are aware of them. Update and amend Risk assessments as necessary, seeking guidance from the Retail Operations Manager when required

Job Types: Part-time, Permanent

Pay: 12.50 per hour

Benefits:

Company events Company pension Cycle to work scheme Health & wellbeing programme Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/11/2025